Coordinator / Supervisor
Carriage Trading and Services
Total years of experience :10 years, 9 Months
• Oversaw the entire order lifecycle, from receipt to delivery confirmation & Tracked key operational KPIs (e.g., on-time delivery, order accuracy, cost per order). Generated reports to identify trends and areas for improvement.
• Proactively handled order discrepancies, delivery delays, and customer escalations, resolving issues promptly.
• Crafted and compiled monthly and quarterly financial reports, including income statements, balance sheets, and cash flow statements.
• Managed and optimized petty cash and office supplies, achieving a 10% cost reduction through strategic purchasing.
• Gathered, analyzed, and interpreted data from various sources to generate insightful reports, influencing strategic decision-making.
• Developed and delivered clear and concise financial reports for management review, facilitating data-driven decision making.
• Served as the central hub for all administrative inquiries, efficiently resolving issues and disseminating information.
• Executed and managed various assigned duties, including payroll processing, expense reporting, and budgeting.
• Sourced and maintained office supplies, equipment, and furniture within budget
• Cultivated personalized service, proactively identified solutions, and fostered effective communication, leading to improved customer satisfaction.
• Demonstrated unwavering professionalism and positivity even in demanding situations, ensuring a welcoming and stress-free customer experience.
• Achieved meticulous accuracy in cash handling and transaction processing, resulting in zero discrepancies.
• Adhered rigorously to all regulatory requirements for anti-money laundering and know-your-customer protocols, guaranteeing financial integrity.
• Analyzed client needs, researched travel options, and provided tailored ticketing solutions for flights, tours, and accommodations.
• Offered detailed documentation, including travel guidelines, cultural insights, and emergency contact information, for seamless and stress-free travel.
• Negotiated favorable rates, fostered collaborative partnerships, and stayed informed about industry trends and updates.
• Designed customized tours catering to diverse interests, budgets, and timelines, ensuring unique and memorable experiences
• Achieved a 98% booking accuracy rate by implementing meticulous verification procedures.
• Increased customer satisfaction by 15% through personalized itinerary planning and responsive communication.
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