Senior Customer service represtative
Avivo Group
Total years of experience :4 years, 10 Months
Develop service level agreement and escalation matrix to follow up based on operational requirements.
Suggested new tactics to persuade dissatisfied customer led to increases in 15% SLA scores.
Managing incoming calls, chat and emails and customer service inquiries.
Co-ordination with branch manager related to escalation matrix/feedback/Reports to Other relevant
departments.
generate reports on the complaint about better enhancement in consumer interest.
Handling Insurance related concern at a call center.
Provide on-call training to the new staff.
Looking for a job as an customer support executive....
I have more than 5years of experience as a customer service representative, I’m confident about my work and can easily be trained to acquire proficiency in skills I would require in my work field. Given an opportunity, assure you of my sincerity & dedication towards any task assigned.