Said Hamed hassan Elshafiy, replacements manger in relations and customer services sector

Said Hamed hassan Elshafiy

replacements manger in relations and customer services sector

elaraby group

Location
Egypt - Cairo
Education
Bachelor's degree, mass communication
Experience
19 years, 8 Months

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Work Experience

Total years of experience :19 years, 8 Months

replacements manger in relations and customer services sector at elaraby group
  • Egypt
  • My current job since June 2014

Receipt of customer complaint and search
Resolve customer complaints in the case necessitated replacement
Work to recovery of the damaged units
Monthly work report of the reasons for the replacement and susceptible to the Board of Directors
Action periodic surveys of customer satisfaction on the replacement process

Performance Specialist at El araby company
  • Egypt
  • August 2012 to May 2014

assessing the performance incentives and the subsequent improvement in the overall performance of the worker

incentive specialist at El araby company
  • Egypt
  • January 2009 to July 2012

follow-up incentives, both in sales and maintenance incentives and factories next to the Computer Specialist for factories

human resource Specialist at El araby company
  • Egypt
  • April 2006 to December 2008

expense of employees of the company benefits from salaries and incentives, and profits and the granting of permits and other official review requests for employment and selection of applications matched with the terms of post occupancy
requests needs from factories and match them with production plan and manpower for this plan
basic statistical data on the incidence of salaries

Data entry at El araby company
  • Egypt
  • August 2004 to March 2006

Record all days leaves for factory employees
Follow-up attendance of employees
All data entry work for factory employees

Education

Bachelor's degree, mass communication
  • at Cairo University
  • April 2011

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Languages

Arabic
Expert
English
Expert

Training and Certifications

Human recourse management (Training)
Training Institute:
Avanti
Date Attended:
September 2006
Duration:
6 hours
The Civil Defense and Fireproofing (Training)
Training Institute:
El-Araby
Date Attended:
June 2013
Duration:
4 hours
Customer Service (Training)
Training Institute:
El-Araby
Date Attended:
May 2011
Duration:
5 hours
Language Course In English LEVEL1 (Training)
Training Institute:
Berlitz
Date Attended:
July 2009
Duration:
24 hours
Confidence-building (Training)
Training Institute:
El-Araby
Date Attended:
October 2009
Duration:
7 hours
Language Course In English LEVEL four and five (Training)
Training Institute:
American university
Date Attended:
September 2006
Duration:
35 hours
Language Course In English LEVEL2 (Training)
Training Institute:
Berlitz
Date Attended:
April 2010
Duration:
24 hours
Job evaluation and preparation of salary structure (Training)
Training Institute:
IMC building engineering industries
Date Attended:
June 2011
Duration:
14 hours
Language Course In English LEVEL (1،2) (Training)
Training Institute:
Concept
Date Attended:
December 2012
Duration:
40 hours
Designing training programs (Training)
Training Institute:
SMART
Date Attended:
May 2013
Duration:
21 hours
Workshop on job evaluation and preparation of salary structure (Training)
Training Institute:
Kemt
Date Attended:
June 2011
Duration:
10 hours
Creative Thinking (Training)
Training Institute:
El-Araby
Date Attended:
November 2006
Duration:
6 hours
Communication Skills (Training)
Training Institute:
Avanti
Date Attended:
August 2008
Duration:
8 hours

Hobbies

  • Table tennis sport's
    Second place in the university