Said Abu Al Zain

•Executive support professional providing high-level administrative and operational
support to the Chief Business Planning & Commercial Officer. Responsibilities span
calendar and travel management, SAP-based procurement coordination, executiveoffice
coverage, confidential records handling, and departmental administration.
•Provide executive-level support to the Chief Business Planning & Commercial
Officer, managing complex calendars, priority scheduling, meeting logistics,
correspondence, and international travel coordination.
•Cover the CEO Secretary during leave periods, ensuring uninterrupted support to
Executive Management and continuity of high-priority administrative matters.
•Administer SAP procurement workflows, including Shopping Carts and Service
Entry Sheets, coordinating approvals and cross-functional inputs to support timely
processing.
•Oversee day-to-day administrative operations across the department, maintaining
responsiveness, workflow continuity, and reliable business support.
•Maintain secure document control and records management systems, safeguarding
confidential information through controlled access, secure archiving, and efficient
retrieval of sensitive files.

HR and insurance administration professional with experience supporting
employee benefits, policy guidance, claims processing, and insurer coordination.
Scope includes benefits servicing, contract renewals, tender participation, HR
documentation, and confidential records management.
•Served as the primary point of contact for employee inquiries on HR policies,
benefits, and health and personal accident insurance, providing accurate guidance
and consistent resolution support.
•Administered health, life, and personal accident insurance programs, supporting
enrollment, policy servicing, renewals, and coordination with insurers and service
providers.
•Coordinated end-to-end claims processing, liaising with employees and insurers to
support timely approvals, settlements, and escalation of complex cases.
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•Supported insurance renewals, contract administration, and negotiation activities;
participated in the five-month health insurance tender process conducted every
three years, contributing to technical and commercial evaluations focused on TOB,
direct-billing network, and terms and conditions.
•Prepared core HR documentation, including employment contracts, offer letters,
and employee status changes, while maintaining accurate, confidential employee
records and filing systems.

•Showcased residential properties and amenities to prospective tenants, effectively
promoting property features and value to support occupancy targets.
•Acted as a representative for property owners, providing guidance on leasing
processes and market conditions to secure suitable tenants.
•Advertised available properties through multiple marketing channels and
promotional campaigns, enhancing property visibility and tenant engagement.
•Assessed prospective tenants' requirements and financial suitability, ensuring
alignment with leasing policies and property standards.
•Verified rental applications, supporting documents, and references, maintaining
accuracy and compliance with leasing procedures.
•Provided up-to-date knowledge of property market trends, pricing, and availability,
supporting informed leasing decisions.
•Provided accurate property information and customer support, ensuring clear
communication of terms, facilities, and regulations.
•Negotiated leasing terms and contractual agreements, successfully closing rentals
while maintaining strong client relationships.

Served as Secretary to the Oil & Gas Ventures Director, providing executive-level
administrative and protocol support in a corporate environment.
•Coordinated and executed protocol arrangements for VIP and distinguished guests,
ensuring compliance with corporate and governmental standards.
•Provided comprehensive administrative support to departmental staff in alignment
with the Director's priorities and operational requirements.
•Resolved administrative and operational issues by coordinating report preparation,
analyzing information, and supporting effective decision-making.
•Managed official correspondence and communications with subsidiaries and
external parties, responding to inquiries in a professional and timely manner.
•Liaised with internal departments and external stakeholders, facilitating smooth
coordination of business activities and executive requirements.
•Administered incoming and outgoing correspondence, ensuring accuracy, proper
documentation, and timely distribution.
•Performed general office administration and basic bookkeeping functions,
maintaining organized records and financial documentation.
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•Maintained strict confidentiality and document control, safeguarding sensitive
corporate information.
•Contributed to process improvements and operational efficiency, supporting the
implementation of approved administrative enhancements.

Collected and analyzed client information and risk profiles to assess insurance
needs and recommend appropriate coverage solutions.
•Provided professional advisory services on insurance policies, clearly explaining
policy terms, exclusions, and coverage limits to support informed client decisions.
•Built and maintained strong client relationships, conducting meetings and
developing a thorough understanding of clients' business operations and risk
exposure.
•Developed sales and marketing strategies to acquire new clients, contributing to
portfolio growth and revenue generation.
•Researched insurance providers and policy options, recommending the most
suitable and cost-effective coverage solutions.
•Advised clients on risk management and loss prevention strategies, helping
minimize financial exposure and operational risks.
•Compiled and analyzed underwriting and risk assessment data, supporting
negotiations and policy placement decisions.
•Managed policy renewals, endorsements, and modifications, ensuring continuity
and accuracy of insurance coverage.
•Guided clients on claims procedures and documentation requirements, facilitating
efficient claim submissions and settlements.
•Processed insurance premiums and account transactions, ensuring compliance
with financial and operational procedures.
•Maintained accurate policy records and documentation, supporting compliance,
audit readiness, and service continuity.

Promoted retail banking products like POS machines, current, and savings accounts
to boost revenue growth.
•Engaged with prospects and existing customers, enhancing product adoption and
client relationships.
•Prepared daily and monthly sales reports to monitor targets, trends, and outcomes.
•Reported market trends and competitor activities to management for strategic
planning.
•Delivered frontline customer service, ensuring high customer satisfaction.
•Resolved customer complaints, maintaining service quality and fostering loyalty.