Director of Information Technology
OLAYAN Food Division
Total years of experience :34 years, 2 Months
Leading Digital Strategy, Digital Transformation, and IT/IS support services overall MENA regions 450 restaurants outlet. Restaurant’s Information Systems: - Aloha POS, BOH, FOH - EDSS BI - SDM CRM - Aloha Payment Service - Aloha Insight - Aloha Loyalty system - DT Audio/Car Tracking systems - Audio/Video switching - Social access WiFi Hotspot - Call Center technologies - Customer engagement channels - Mobile Apps, and online ordering Multi Concepts: Burger King, Texas Chicken, Buffalo Wild Wings, Turnstone Pizza. QSR, Casual/Fine dinning. Development: Call centers, Datacenters, Security, VPN, Mobile Apps OLO, Digital Menu & signage solution indoor/outdoor, DT Optimization, WiFi Hotspot, Loyalty, and guest rewarding. Business Apps: ERP (SAP, MS Dynamics), HRMS, SCM, CRM, BI, RPA, DMS, LMS, PPM systems implementation, and support. Management Operations: National/International vendor management, Team leading, and coaching Budget: Muti million SAR/Y
Leading Digital Strategy, Digital Transformation, and IT/IS support services overall MENA regions 450 restaurants outlet. Restaurant’s Information Systems: - Aloha POS, BOH, FOH - EDSS BI - SDM CRM - Aloha Payment Service - Aloha Insight - Aloha Loyalty system - DT Audio/Car Tracking systems - Audio/Video switching - Social access WiFi Hotspot - Call Center technologies - Customer engagement channels - Mobile Apps, and online ordering Multi Concepts: Burger King, Texas Chicken, Buffalo Wild Wings, Turnstone Pizza. QSR, Casual/Fine dinning. Development: Call centers, Datacenters, Security, VPN, Mobile Apps OLO, Digital Menu & signage solution indoor/outdoor, DT Optimization, WiFi Hotspot, Loyalty, and guest rewarding. Business Apps: ERP (SAP, MS Dynamics), HRMS, SCM, CRM, BI, RPA, DMS, LMS, PPM systems implementation, and support. Management Operations: National/International vendor management, Team leading, and coaching Budget: Muti million SAR/Y
In 2006 I worked in “Business process transformation and organizational re-contracture” Project honored by Ernest and Young which sets the first organizational form and authority matrix to our local market. Followed by ERP implementation of Microsoft AX ERP project honored by Al Fanar-IT, which we started Financial, Banking, Supply Chain, and FRX financial reporting modules. In 2008 as business grew more I was involved in a new project of Business Process Enhancement, aligning, and applying controls to processes honored by Deloitte. IT divisions and positions fulfillment took place, We moved to private cloud setup with servers’ virtualization and changing our collaboration system to Communigate Pro unified communication solution, changing our telephony system to VoIP SIP protocol, lately working in last project with Wipro applying new business process and workflow to applications and manual processes. Plan, execute, maintain location security with Honeywell CCTV-DVR, burglar alarm, and doors access system, developed the solution so monitoring can happen seamlessly over Internet via Apple iPhone, iPad or Windows. Influence the selection and Supervise implementation phases of MenaITech new HRMS system. Initiated McDonald’s help desk with compliance with ITIL®.
SME in most McDonald’s projects. Mentioned competencies were applied accordingly in my department functional hierarchy.
In 1999 I started to develop the internal functions of IT in RICC McDonald’s, Started with building the IT foundation, Define requirements, Planning security and Applying the new technologies, Taking the company to the internet collaboration started in 2000 by launching the first website and hosting our first mail server Lotus Dominoes / Notes later moved to Microsoft Exchange / Outlook. Shift networking OS from Novell Netware to Windows platform, also Start remote support project to the store applications. In late 2001 I design, coding, and setup the first Speedy Delivery System now known Home Delivery Service which runs the service until 2004 when we decided to outsource the Call Center. Key person in setting stores systems from the design and building phase up to operational.
Plan and Design information network.
Installing workstations at Cashier Kiosks.
Interfacing barrier sensor systems with Cashier system.
Installation of voice communication system between the terminals kiosks and control office.
Supervise optical cables single mode setup with vendor.
Technical support
Supporting Realworld, Visual Accounting, GP Dynamics Financial applications and Counterpoint for inventory and retail systems.
Network Engineer
Client’s setup for Clients, Servers, LAN, Security, and Auditing.
Associated Consultant
Determine customer requirements for supported solutions, Recommend full setup scenario, Design required, and Integrated functions for NOS, Applications, Networking.
Financial and warehouse management systems, part of item grouping, sub grouping and coding system design committee, develop application to migrate from older systems, enhancing financial reporting system, Training on all business applications. Office support and installations.
Operating systems instructor
Programming building blocks and control flow instructor
• Effective Coaching, Hamburger University, 2009
• POS Hardware & Peripherals PAR Tech, Jordan, 2008
• Time Management, Hamburger University, 2008
• Valuing People, Hamburger University, 2007
• Balanced Score Card, and SWOT analysis Hamburger University, 2002
• Diploma in OS Administration, "VMS, SCO Unix, and MS LAN Manager", Mansoura University, Egypt, 1991