Total Years of Experience: 9 Years, 10 Months
April 2018
To Present
IT Support Engineer
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at Bank Muscat
Location :
Oman - Muscat
IT Help Desk Support Engineer
* Single Point of content for desktop support and technical IT related issues.
* Ensure that calls are picked and registered in the system.
* Ensure that incidents/service request log are analyze, assign to the proper workgroup.
* Ensure all incidents logged are resolved effectively with specified SLA.
* Remotely/Onsite troubleshooting all kinds of issues related to IT.
* Service support for the installation and roll out for any new application.
* Update status and provide alternative solution to the users.
* Single Point of content for desktop support and technical IT related issues.
* Ensure that calls are picked and registered in the system.
* Ensure that incidents/service request log are analyze, assign to the proper workgroup.
* Ensure all incidents logged are resolved effectively with specified SLA.
* Remotely/Onsite troubleshooting all kinds of issues related to IT.
* Service support for the installation and roll out for any new application.
* Update status and provide alternative solution to the users.
September 2014
To April 2018
System Analyst
at GAVS Technology
Location :
Oman - Muscat
working on systems as network operator on ITA (Information Technology Authority) as a contractor by GAVS company, we are taking care with the servers and monitoring them and all the system facilities on (National Date Center)
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