Key Account Manager
Alissar
Total years of experience :10 years, 9 Months
• Maintain solid relationships with the company’s key clients. Growing the company’s revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients. Alsø, ability to develop relation Ships with potential Clients.
• Build and develop important client relationships delivering high quality services in day-to-day support.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• Identify potential clients by obtaining information, referrals, and recommendations from existing clients and other contacts (Referrals).
• Increase the variable sales within the hotel department, such as creating product lines for the rooms, F&B, events & banqueting.
• Check the flowers in all the hotels under the Key Account Manager’s supervision on daily basis.
• Check and approve weekly and monthly invoices, summary of invoices and monthly sales report and ensure invoices are issued on time and payments are obtained and all relevant reports are submitted and updated in the system.
• Control all stock and flower purchases, stock level for perishable & non-perishable and consumables in coordination with procurement lead.
• Increase and elevate the fixed package location in the hotel.
• Work on seasonal occasions, with stages in planning, expenses, installation, dismantling and closing of project.
• Witness and monitor weekly flower change.
1. Developed and maintained solid understanding of brands, marketing plan, and market conditions.
2. Increase brand awareness through influencer seeding, creating creative content for social pages, and event execution.
3. Developed and implement strategies to promote brand name.
4. Researched and analyzed market while providing competitve intelligence and strategies for clients as well as meeting sales quota.
5. Effectively give presentations on company’s programs to potential clients.
• Maintaining the high presentation standard of the reception area
• Greet visitors and provide them with identity badges and directions to relevant departments
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Prepare Presentations
• Manage Correspondence
• Coordinate event logistics
• Coordinate and monitor event time lines and ensure deadlines are met
• Office Administration such as Quotation Preparation, Suppliers check list, research
• Cold Calling clients and potential clients to collect information and / or offer our services and check their needs
• Assist the existing staff in events coordination and preparation
• Research new ideas and social media outlets
• Prepare Expense and Budget Sheet
• Directed and coordinated marketing activities and policies to promote products and services
• Initiated market research studies and analysed findings
• Worked with the communication team to drive internal promotion of company programs, initiatives, guiding principles and mission
• Coordinated and participated in promotional activities and trade shows
• Preserved brand integrity by monitoring the consistency and quality of marketing content
• Analysed usage patterns to understand ways in which customers used company products
