Operation Manager
Macros Group
Total years of experience :15 years, 10 Months
Prepare full year media, marketing strategies plans and calendar for clients.
Brain storming session and client meetings.
Negotiate local and regional suppliers in order to mantain good contract with media owners.
Prepare quotations for clients.
Recruiting account executives for marketing and events division.
•To market the college in accordance with the annual, college-wide recruitment plan.
•To assist in the planning, development and implementation of the annual, college-wide recruitment plan.
•To work collaboratively with a defined set of academic program coordinators to plan and implement targeted recruitment activities for individual academic programs as well as for special populations, programs or events.
•To assist in the further development of a comprehensive outreach program for a diverse applicant population.
•To work collaboratively to develop and implement admission policy and standards.
•Recruiting admission adviser officers and test lab admin for the admission department.
•Allocating tasks to staff
•Ensuring the performance of the staff is of a high standard
•Reporting to management
•Discussing and resolving problems
•Carrying out performance reviews
•Representing ACM at college fairs and high schools and other college admissions planning events.
•Handling all the complaints related to admissions.
•Counsel prospective freshmen applicants and their families as they seek to learn about ACM.
•Respond to in-person, phone and email admissions inquiries.
•Conduct on-campus information sessions that includes group presentations and one-on-one counseling of prospective students and guests.
•Representing ACM at college fairs and high schools and other college admissions planning events.
•Help students find scholarship and financial aid information, counsel them on what the requirements for admission entail and educate them in campus life.
•Recruiting and screening potential students.
•Guide the prospects through the admission process, review applications and conduct student interviews.
•Planning and conducting campus tours, holding student orientations and maintaining admissions record and files.
•Supply students with information about what the various courses of study involve.
•Help students find scholarship and financial aid information, counsel them on what the requirements for admission entail and educate them in campus life.
• Process, update and maintain records of customer's data in the computer system.
• Assist clients in all financial inquires and services that Global offers.
• Assist in prospecting process for assigned team.
• Obtain and handle necessary documents required for processing payment, subscription, redemption, listing and inquires\complaints.
• Take care of any payment related to subscriptions, redemptions, listing, and collection of outstanding loans.
• Liaison with operation on daily basis in all matters.
• Handling relationship manager's clients and all other related administrative and follow up work as needed.
• Handling\Assisting in Safe keeping of CRD clients cheques and certificates.
• Undertake other functions assigned by Team Leader and Head of Department.
•Answers customer query calls related to all Global services and products in order to establish effective personal call center services.
•Identifies products or services that meet the customer needs in order to cross sell where relevant.
•Undertaking clients correspondence (sending and receiving “via fax, SMS, Email and regular mail by using database and a proper procedure.
•Generate call center reports before deadline (i.e. Service quality, call center allowances report and call center MIS report on monthly and quarterly basis).
• Answers customer query calls related to all Global services and products in order to establish effective personal call center services.
• Identifies products or services that meet the customer needs in order to cross sell where relevant.
• Works towards attaining call center balance score card in order to achieve functions such as including but not limited to areas of customers service and sales.
• Record all conversation on computerized system to maintain call center applications and Global applications appropriately.
• Work on normal and public holidays and on sweeping shifts according to the call center schedule.
•Undertaking clients correspondence (sending and receiving “via fax, SMS, Email and regular mail by using database and a proper procedure.
•Generate call center reports before deadline (i.e. Service quality, call center allowances report and call center MIS report on monthly and quarterly basis).
•Undertaking clients correspondence (sending and receiving “via fax, SMS, Email and regular mail by using database and a proper procedure.
•Generate call center reports before deadline (i.e. Service quality, call center allowances report and call center MIS report on monthly and quarterly basis).
•Insure that all call center agents are logged in.
•Prepare the call center team schedule.
Education Record: Degree obtained: bachelor of business administrations Field Specialization: Management University Attended: October 6 University
