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Samar Baatiya, Duty Manager

Samar Baatiya

Duty Manager·Siera Hotels Company (Choice hotels)

Saudi Arabia

Bachelor's degree, Management information system

Work experience

Total years of experience: 5 years, 0 months

Duty Manager

April 2025 - October 2025

Siera Hotels Company (Choice hotels)

Jeddah, Saudi Arabia

April 2025 - October 2025

• Supervised the hotels daily workflow and ensured the application of quality and guest service standards.
• Monitored the performance of various departments and coordinated between them to ensure operational efficiency.
• Handled guest complaints, resolved issues, and made appropriate decisions during the shift.
• Oversaw check-in and check-out procedures to ensure guest satisfaction with the service provided.
• Prepared daily reports and submitted observations to management.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Front Desk Supervisor

April 2024 - April 2025

Siera Hotels Company (Choice hotels)

Jeddah, Saudi Arabia

April 2024 - April 2025

• Supervised the front desk team and organized work schedules to ensure efficient workflow.
• Monitored check-in/check-out procedures to ensure compliance with hotel policies and service standards.
• Professionally handled guest complaints and feedback, troubleshooting effectively.
• Coordinated with various departments to ensure room readiness and fulfill guest requests.
• Trained new front desk staff and worked to elevate the level of service provided.
• Reviewed daily reports and supervised payment processing and cashier closing procedures.
Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Receptionist

March 2023 - April 2024

Siera Hotels Company (Choice hotels)

Jeddah, Saudi Arabia

March 2023 - April 2024

• Welcomed guests and completed check-in and check-out procedures in accordance with hotel policies.
• Managed, confirmed, and updated guest reservations in the hotel system.
• Handled payments, invoices, and closed accounts accurately.
• Provided information on hotel services and facilities, assisting in meeting guest needs.
• Processed complaints and feedback professionally to ensure guest satisfaction.
• Coordinated with housekeeping and other departments to ensure room readiness and smooth workflow.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Call Center Agent

November 2022 - February 2023

Siera Hotels Company (Choice hotels)

Jeddah, Saudi Arabia

November 2022 - February 2023

• Managed the communications center by efficiently receiving and transferring calls, providing accurate information about hotel services.
• Coordinated and followed up on guest requests across different departments, logging them in the system to ensure prompt execution.
• Contributed to improving the guest experience through effective communication and problem resolution.
Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Front Office

July 2019 - July 2020

Taa’wun United Cooperative Insurance Company

Jeddah, Saudi Arabia

July 2019 - July 2020

• Managed integrated insurance policy operations (issuance, renewal, cancellation) for main types (Motor, Medical Malpractice, Travel).
• Provided insurance consultations to clients, explaining suitable coverage options, while accurately entering and verifying data in the
system.
• Monitored the flow of transactions with internal departments and provided professional customer service to respond to inquiries and
resolve claims.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Salesperson

August 2018 - July 2019

Rabiz International Trading Company

Jeddah, Saudi Arabia

August 2018 - July 2019

• Provided specialized sales consultations to customers, recommending products suitable for their needs.
• Presented products in an attractive manner while ensuring sales targets were met and the purchasing experience was enhanced.
• Managed sales and financial closing operations accurately, while monitoring inventory levels and preparing shortage reports for
management.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

جامعة الملك عبدالعزيز

July 2018

July 2018

Bachelor's degree, Management information system

Saudi Arabia

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
TEAMWORK
Beginner
TEAMWORK
Beginner
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
CUSTOMER RELATIONSHIP BUILDING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Leadership excellence & digital marketing for tourism
Ambassador first-Aid program