Specialist Personal Banker
Banque Misr
Total years of experience :14 years, 4 Months
- Follow-up all credit approvals for loans, and compliance with all its conditions.
- Follow-up periodic installments and repayments of loans.
- Preparing reports and data for central departments.
- Issuing, canceling and extending al kind of letters of guarantee.
- Review SMEs documents before taking its process, and follow-up either with Customers or central administrations.
- Setup and manage all kinds of customers' accounts.
- Communicate and coordinate with internal department.
- Ability to understand customers' needs & provide appropriate solution and attention.
- Handle all transactions on debit and credit card.
- Decipher customers' needs & offer the best solutions based on the organization policies.
- Identify cross-sell opportunities during customer interactions.
- Operations relating to checks and bills of exchange.
- Implementation of quality standards, & contribute in the area of improvements.
-actively cross-selling banking products such as loans.
-dealing with and prospecting SMEs.
-Managing all aspects of clients portfolio.
-processing loan documents.
-act as financial adviser in helping clients.
-recommending other banking service as needed.
- Providing help and advice to customers using organization procedures and services.
-Handling face to face inquires from customers
-Serving and providing support to existing customers, as well as establish new customer base.
- Follow-up customer inquires not immediately resolved.
-Recommend process improvement.
1- Culture 4- Logical Reasoning 3- Numerical ability and attention to details 4- Customer Service 5- Soft skills
- Cost Accounting - Companies - Business Administration - Marketing - Strategic Management - Human Resourses - Logistics
