Sami Allawi

• Owned the daily running of a multi-site storage facility operation across 8 sites (approx. 28, 000 SQFT /
900 units) and 13+ staff, standardizing move-ins, move-outs, access coordination, and site standards into
one consistent operating model.
• Improved payment control across a 9-person collections team by introducing earlier follow-up logic, clear
escalation paths, and KPI tracking, resolving abandoned-locker and non-paying account cases.
• Standardized execution across all 8 sites by building and enforcing SOPs for storage flow, space utilization,
and service handling, creating one consistent operating baseline across all locations.
• Partnered directly with the Head of Tech to design in-house ERP automations, including severity-based
payment reminder sequences and automatic re-engagement of unresponsive leads, cutting missed
follow-ups and overdue accounts by an estimated 10-20%.
• Maintained occupancy at 75%+ across all 8 sites while raising average unit pricing from AED 588 to AED
650-750/month during high-occupancy periods, directly growing per-unit revenue above policy
benchmarks.
• Led a full facility renovation end-to-end via contractor management, while maintaining fire and life-safety
compliance across all 8 sites, clear exits, functioning alarms, current extinguisher coverage, and
hazard-free client areas.
• Ran ongoing unit-condition checks across older sites and root-caused damage incidents to fix underlying
workflow gaps, continuously refining inventory-handling processes to reduce recurring errors.

• Managed 200-300 daily orders and 40-60+ active drivers at peak, handling dispatch, escalations, and
delivery confirmation across up to 100 in-flight orders during surges.
• Maintained ~90%+ on-time delivery against a 30-minute promise using system color-stage monitoring,
manually intervening during peak-period breakdowns in auto-assignment to protect service levels, with
late orders attributable to restaurant delay, not driver performance.
• Hired and onboarded 60+ drivers and fed field insights into a driver-app fix that cut data consumption
and device strain, lowering operating cost across the fleet.

• Converted the presidents expansion, hiring, and relocation priorities into actionable workstreams as
execution partner, driving delivery across U.S. and Egypt operations.
• Kept software delivery on track across distributed teams by coordinating design, bug fixes, and
active-client ticket resolution alongside daily operational priorities.
• Filled approximately 6 technical and sales roles by running cross-market hiring and engaging 15+
candidates, while supporting Egypt office setup as a lower-cost operations base.

• Sustained 60-80 daily orders across 5 drivers, 7 merchant partners, and a 4-person call center in a
fast-moving startup environment with no existing operational structure.
• Cut non-food delivery times (documents, packages, clothing) to under 40 minutes despite driver-capacity
limitations, by building dispatch logistics and SOPs from scratch.
• Increased order-handling capacity by an estimated 20-40% without adding headcount, by building SOPs,
KPIs, and dispatch practices from scratch and strengthening driver utilization.