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Sami Allawi, Operations Manager | Operations, Sales & Customer Service Lead

Sami Allawi

Operations Manager | Operations, Sales & Customer Service Lead·800Storage

United Arab Emirates

Diploma, Electrical Engineering

Work experience

Total years of experience: 7 years, 8 months

Operations Manager | Operations, Sales & Customer Service Lead

January 2023 - August 2025

800Storage

Dubai, United Arab Emirates

January 2023 - August 2025

• Directed cross-functional operations across 8 warehouse sites and led hiring, coaching, and restructuring
across warehouse, sales, customer service, collections, and support teams.
• Designed warehouse layouts, site setups, and expansion-site operating requirements, balancing units,
open space, and racking for safety, usability, and commercial value.
• Launched an in-house e-commerce fulfillment operation, including shelf and bin location logic, SKU and
barcode setup, Omniful rollout, team training, client onboarding, and outsourced last-mile coordination.
• Reengineered lead-to-quote, customer service, and collections workflows and translated operational
requirements into ERP changes, helping raise monthly conversion from 8-9% to 15%+.
• Rebuilt intake, storage allocation, retrieval, item-addition/removal, and exception workflows,
strengthening storage discipline, housekeeping, access control, and damage prevention during site visits.
• Built a Python-based WhatsApp prototype for self-service inventory visibility, service requests, and
payment queries, helping define requirements for a future client app.
• Managed manpower planning, outsourced labor, vendor coordination, site setup and procurement
decisions, escalated claims and stock issues, contract cases, and major individual and corporate deals.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Operations Manager| Design, Development & Project Management Lead

July 2022 - September 2022

HelloTree

Beirut, Lebanon

July 2022 - September 2022

• Led coordination across design, development, and project management teams, improving alignment and
day-to-day execution flow.
• Shifted project delivery toward milestone-based drafts instead of full-project revisions, improving
feedback quality and reducing major design rework.
• Reworked task intake, prioritization, and handoff processes to reduce bottlenecks and create a clearer
delivery structure.

Company industry:
Software Development
Job role:
Training and Development

Project Leader

May 2021 - June 2022

ASAP Systems

Texas, United States Remote

May 2021 - June 2022

● Supported executive initiatives for the President, led multi-market hiring, and coordinated cross-team project follow-through and Egypt expansion planning.
● Led hiring campaigns across multiple markets, including technical roles, US-based sales roles, and Egypt-based hiring needs.
● Coordinated CRM and SOC2-related support work across teams.

Company industry:
Software Development
Job role:
Information Technology

Operations Manager| Call Center, Business Development & Fleet Lead

January 2020 - June 2021

Hop and Drop

Beirut, Lebanon

January 2020 - June 2021

• Managed daily operations across dispatch, call center, and fleet functions in a fast-moving startup
environment, keeping service execution aligned.
• Introduced KPI and SLA controls that improved service reliability, dispatch efficiency, and team
accountability.
• Led hiring, onboarding, and training to support operational growth and execution readiness.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Operations Manager | Call Center & Fleet Lead

June 2016 - August 2018

Toters

Beirut, Lebanon

June 2016 - August 2018

• Supported growth of live delivery operations to 700+ daily orders while guiding 300+ drivers across hiring,
training, monitoring, and day-to-day execution.
• Coordinated with marketing during promotions and peak periods to maintain driver coverage and service
reliability.
• Managed live order operations end to end, stepping into dispatch decisions, driver issues, and escalations
to keep service moving during peak demand.
• Designed section-based delivery zoning in QGIS to improve dispatch logic and order assignment across
operating areas.
• Worked with product and technology teams to improve ground execution, including driver location and
battery-consumption improvements.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Logistics and Transportation

Education

Père Nader Technical School

January 2016

January 2016

Diploma, Electrical Engineering

Lebanon

Pere Nader Technical School

January 2016

January 2016

Diploma, Electrical

Lebanon

TS Electrical

January 2016

January 2016

High school or equivalent, Electrical

Lebanon

Lamartine School

January 2007

January 2007

High school or equivalent, Other

Lebanon

Collège Notre Dame de Liban

January 2004

January 2004

High school or equivalent, Other

Lebanon

Skills

Customer Relationship Management
Expert
Customer Relationship Management
Expert
Operation Management
Expert
Operation Management
Expert
Business Development
Expert
Business Development
Expert
Sales
Expert
Sales
Expert
Operations Management
Expert
Operations Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Order Fulfillment
Intermediate
Order Fulfillment
Intermediate
Inventory Control
Intermediate
Inventory Control
Intermediate
Workflow
Expert
Workflow
Expert
Team Leadership
Expert
Team Leadership
Expert
Logistics
Expert
Logistics
Expert
Process Improvement
Expert
Process Improvement
Expert
Escalation Management
Expert
Escalation Management
Expert
Fulfillment Operations
Intermediate
Fulfillment Operations
Intermediate
Business Operations Management
Expert
Business Operations Management
Expert
Warehousing
Expert
Warehousing
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
ORGANIZATIONAL STRUCTURE
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Hobbies and interests

Vibe Coding
Camping
Swimming
Soccer