North Branches Manager
Cairo amman bank
Total years of experience :10 years, 6 Months
• Prepare Branches targets and oversee their achievement
• Develop sales plan for the branches & follow up on its implementation to achieve the goals set by the Retail Management
• Supervise and assess the performance of staff, monitoring their working hours, training and developing their skills to achieve the set goals
• Develop training program for staff
• Assign different teams for branches
• Perform full market analysis about the competition
• Establish a new and clear work flow for applications
• Target existing clients’ base and new prospects to add to our portfolio
• Review and approve credit applications
• Prepared Direct Sales Agents’ targets and oversaw their achievement
• Developed sales plan for the department & followed up on its implementation to achieve the goals set by the Retail Management
• Implemented the Direct Sales initiatives set by Head Of Retail
• Supervised and assessed the performance of staff, monitored their working hours for the purpose of training and developing their skills to achieve the set goals
• Developed training programs for staff
• Assigned different teams for NRJ products and direct sales department
• Performed full market analysis about the competition
• Established a new and clear work flow for applications
• Targeted existing clients’ base and new prospects to add to our portfolio
• Reviewed and approved applications submitted to credit department
• Set Direct Sales Agents’ targets and oversaw their achievement
• Developed sales plan for the department in coordination with Direct Sales Manager & followed up on its implementation to achieve the goals set by the Retail Management
• Implemented Direct Sales initiatives set by Direct Sales Manager
• Supervised and assessed the performance of staff, in addition to monitoring their working hours, training and developing their skills to achieve the set goals
• Managed DSA SMS Campaign targeted for private sector, and executed by direct sales team
• Oversaw Easy Payment Plan Campaign for the credit card, executed by direct sales team
• Reviewed and approved credit applications for my direct sales team
• Performed data entry on Ades Program for domestic accounts
• Managed the Accounting and book keeping for two locations ( Al Ram and Beir Nabala)
• Managed customers’ accounts and provided customer service
• Delivered customers mailing in emergencies
Institute of Law www.birzeit.edu/law Ramallah, Palestine
• Entered documents to the library computerized program( MINSIS)
• Fulfilled the remote library services.
• Managed the Circulation and Services Department
• Managed the social insurance project
• Managed the accounting and book keeping of various projects
• Planned and Organized conferences and workshops
• Worked on the segregation project and planned a conference on the Legal Aspects of Segregation Policies.
Bachelor of Business Administration- Major in Accounting and Minor in Business