Samreen Fatima, Team Leader

Samreen Fatima

Team Leader

Digicall Teleservices Pvt.ltd

Location
India - Patna
Education
Higher diploma, Human Resource Management
Experience
7 years, 2 Months

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Work Experience

Total years of experience :7 years, 2 Months

Team Leader at Digicall Teleservices Pvt.ltd
  • India - Patna
  • February 2016 to January 2017

Job Description
• Guide and assist team members in their assigned job responsibilities
• Supervise team members to meet quality and productivity standards
• Assign daily workload to team members and ensure to meet deadlines
• Assist HR team in recruitment and orientation activities
• Ensure that team follows company policies and procedures
• Recommend process improvements to achieve departmental performance goals

School Teacher at Sadaf Public
  • January 2014 to April 2015

Job Description
• Teaching all areas of the primary curriculum
• Organizing the classroom and learning resources and creating displays to encourage a
positive learning environment
• Planning, preparing and presenting lessons that cater for the needs of the whole ability
range within their class
• Maintaining discipline
• Meeting requirements for the assessment and recording of pupils' development
• Providing feedback to parents on a pupil's progress at parents' meetings
• Keeping up to date with changes and developments in the structure of the curriculum
• Organizing and taking part in school events, outings and other activities
Reliance BPO (Inbound

Team Leader
  • April 2009 to May 2011

Job Description
• To prepare MIS report
• To maintain the attendance and keep the record of leave and absenteeism
• To ensure proper discipline and punctuality at work place
• To encourage all team member to meet company’s expectation
• To highlight the strength of every team member and the problem area that the team
might be facing, to keep the management well informed

Customer Care Executive at Reliance BPO
  • India
  • November 2007 to March 2009

• Answering customer calls and providing them solution for their queries and
complaints regarding the service
Visual Informatics (A Computer Training Institute

  • October 2005 to December 2006

Job Description
• Teaching MS office & DTP
• Managing day to day office work &converting enquires into admission by counselling
• Keeping record of fee and other administrative work

Education

Higher diploma, Human Resource Management
  • at IGNOU
  • December 2014
Diploma, Management
  • at IGNOU
  • June 2012
Bachelor's degree, Chemistry
  • at Ranchi University
  • June 2010
High school or equivalent, Science
  • at Jharkhand State Board
  • April 2004

Specialties & Skills

MANAGEMENT
Customer Service
MS Office tools
Client Services
Organizational Skills
COUNSELING
MICROSOFT OFFICE
Training & Teaching
Team Leading
ORGANIZATIONAL SKILLS

Languages

English
Expert
Hindi
Native Speaker
Urdu
Expert