Samson Pakala

Startup - Jewellery manufacturing - A jewellery design house with its own designing
team, manufacturing facility and producing fine and high-end jewellery/Other sectors

A group of companies based in a free zone with retail, branded jewellery, clinics, and manufacturing operations.
• Established and led the Group HR function, standardizing HR processes, policies, payroll, and compliance
frameworks across all 4 business units (retail, jewellery, clinics, and manufacturing) to ensure consistency and
governance.
• Developed and implemented Group-wide HR Policies, SOPs, Employee Handbook, and HR Manuals, ensuring
alignment with free zone regulations and industry best practices.
• Centralized payroll management, introducing unified salary structures, grading systems, atendance controls,
and monthly payroll reconciliation for all 4 entities.
• Designed and rolled out Group HR Procedures, covering recruitment, onboarding, performance management,
disciplinary processes, exit management, and documentation standards.
• Led workforce planning and manpower budgeting for retail, jewellery manufacturing, clinics, and corporate
teams, ensuring optimal staffing and cost efficiency.
• Managed Group-level talent acquisition, building pipelines for specialized roles in jewellery design,
manufacturing, retail operations, and clinical staff.
• Implemented HR governance and reporting mechanisms, providing Group leadership with dashboards on
headcount, atrition, payroll cost, compliance status, and HR KPIs.
• Introduced standardized HR systems, including HRMS, atendance solutions, and digital employee records,
ensuring data accuracy and audit readiness.
• Oversaw employee relations and compliance, ensuring adherence to free zone labour laws, clinic licensing
requirements, and manufacturing safety standards.
• Led organizational design initiatives, defining structures, reporting lines, job descriptions, and competency
frameworks across all business units.
• Drove Group-wide training and development, including induction programs, compliance training, supervisory (HR
development, and performance coaching.
• Implemented performance management systems, including KPIs, appraisal cycles, and reward frameworks
aligned with business goals.
• Supported leadership in strategic HR decision-making, including restructuring, expansion planning, and
workforce optimization across the group.

A leading building materials company with a wide product range and branches across the UAE.
• Designed and enforced HR strategies, policies, and procedures aligned with organizational vision and
objectives.
• Conducted a full HR Audit to establish working systems and identify core competencies.
• Led recruitment and onboarding to secure senior management and other top talent.
• Introduced KPIs to oversee the performance management system.
• Ran training needs analyses and periodic sessions to lift performance, employee engagement, satisfaction, and
retention, while maintaining adherence to UAE labor laws and employment regulations.
• Handled critical issues with timely atention, analyzing workflows and defining job descriptions for role clarity.
• Ensured accurate, timely payroll processing, benefits administration, and atendance tracking.
• Owned compensation & benefits, grading, and salary structure.
• Oversaw health and safety regulations compliance.
• Maintained the HR Manual and Employee Handbook, and led manpower and succession planning.
• Applied HR analytics to workforce planning and talent acquisition, analyzing hiring, retention, and performance
trends to optimize HR strategy and align with business growth.
• Managed ILOE (Involuntary Loss of Employment) renewals.
• Handled GPSSA (General Pension & Social Security Authority) registration and payments.
• Drove Emiratization initiatives, recruiting new local candidates.
• Processed group medical insurance, renewals, and claims.
• Managed trade license renewals and other staff-related statutory compliance.
• Ensured workplace safety compliance and incident/claims management.
• Ran payroll processing and WPS (Wages Protection System) transactions.
• Coordinated with the PRO, MOHRE, Tasheel, and Ameer Center.
• Directed HRMS implementation for streamlined processes and reporting.
• Issued official circulars and interoffice memos for inter-department coordination, and oversaw the HR team.
• Managed exit formalities and other functions as required.

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Human Resource Management
• Spearheaded comprehensive HR planning and operations across diverse locations, aligning strategy with
organizational values for operational excellence.
• Formulated and executed personnel policies and procedures promoting fairness, transparency, and diversity &
inclusion.
• Managed HR budgeting strategically, optimizing financial resources for sustainable growth and innovation.
• Conducted organizational studies and restructuring initiatives, integrating strategic frameworks for enhanced
performance and agility.
• Streamlined HR functions through rigorous HR audits, promoting best practices and efficiency.
• Established robust workforce processes, optimizing role clarity and job performance for continuous
improvement.
• Led talent acquisition aligned with business plans, atracting and retaining top talent.
• Managed the full recruitment lifecycle, ensuring competency-based hiring and talent pipeline development.
• Developed and executed talent management processes, including succession planning, for organizational
continuity and performance.
• Managed onboarding processes and statutory compliance, enhancing employee experience and legal
adherence.
• Orchestrated employee induction programs and training initiatives, driving collaboration, skill-building, and
engagement.
• Implemented performance appraisal systems using KRA/KPI metrics, identifying talent and fostering
development.
• Designed compensation structures and employee value propositions, promoting retention and loyalty.
• Enhanced employee engagement through counseling and effective team management, constructively
addressing disciplinary issues - including blue-collar staff - through clear communication and problem-solving;
managed the full ISO certification process and workflow charts.
Learning & Development
• Designed training materials using varied instructional methods; facilitated training & development initiatives,
conducted periodic training needs analyses, and evaluated training effectiveness and ROI.
• Ensured staff had the skills needed for service operations, sales, and soft skills, maintaining high standards,
motivating teams, and minimizing atrition.
• Organized in-house training programs with cross-functional teams, delivering sessions to diverse audiences -
including senior management - in person and virtually.
Other HR Departmental Functions - Administration
• Coordinated HRMS and ERP systems for data management, insight generation, and streamlined processes.
• Liaised with factory teams on HR maters, promoting collaboration and a unified organizational culture.
• Managed payroll, atendance, leave, and other financial aspects, ensuring compliance and accuracy.
• Led advanced HR analytics and compensation & benefits planning, strengthening strategic HR expertise.
• Handled admin functions spanning visa coordination, PRO services, employee statutory processes, contracts,
and trade license renewals.
• Managed employee maters including atendance, leave planning, staff replacements, final setlement, air
tickets, and exit interviews.
• Coordinated visas and travel insurance for senior management travel to other countries.
• Oversaw office and staff-quarters maintenance and vehicle upkeep through vendors - routine inspections, fire
safety protocols, security measures, asset inventory, and medical insurance coverage.
• Managed office budgets, negotiated equipment procurement, and ensured essential supplies were stocked
across office and residential quarters.