Quality Manager
NEXA
Total years of experience :8 years, 4 Months
Key Functional Area:
• Ensuring that 100% enquiries from all sources are captured, distributed to
teams and are followed up.
• Ensuring that 100% customer queries are responded.
• Responsible for IT systems & MIS.
• Ensuring implementation of SOS & quality of sales aspects in showroom.
• Handling of customer utilities & conveniences including processes of Floor
Management, Display Vehicle, Demo Vehicle, Valet, Pantry and Car Delivery.
• Capturing of customer complaints, response within 1 hour and resolution
within 24 hours through RMs
pursuing last sem
first class
,
first class