Assistant Manager
Nations trust bank plc
Total years of experience :19 years, 7 Months
• Overlooking Branch Operational Activities such as, Cash operations, ATM & LC’s, , Gold advances, Handling of Business Banking Accounts, , Authorizations, Supervision of Documentations & Reconciliations of GL’s, Customer Service & etc..
• Achieve branch level targets in terms of accounts & balances, while supervising & guiding branch staff towards their & overall target achievements.
• Maintaining excellent customer service in both internal & external. Attending & close supervision of corporate customers and there quarries, organizing of customer awareness programs & promotions are also my responsibilities.
• Carrying out various marketing strategies to retain corporate customers & acquisition of potential customers. Cross-selling for customers is also a main responsibility.
• Monitoring branch profitability aspects, while achieving set targets & take corrective steps to maintain the numbers.
• Adhering to the bank’s audit controls pertaining to the branch while eliminating of risk areas.
• Assisting branch Manager as when required for the proper existence in the branch, while taking necessary operational & handling corporate customers, making managerial decisions in absence of the manager
• Supervision of work done by branch staff, motivating & training them on products, systems & operational procedures.
• In charge of Branch gold loans operation
• Account opening & maintaining files.
• Handling inward and outward clearing settlements.
• Proactively cross sell profitable banking products and provide higher value investment and insurance products.
• As customer service officer, job enhanced and developed my communication skills, service orientation, and win-win approaches in business deals, problem solving, listening and marketing skills.
• Generating new business through network marketing and direct marketing strategies.
• Handling complaints to avoid any confrontations and increase customer satisfaction
Teller & Customer service assistant -Union bank plc, Colombo
• Account opening & maintaining files.
• Handling Cash/Cheque operations.
• Handling Clearing Operations
• Processing of Mark for Payment Cheques
• Maintains & Issues foreign currency & Travelers cheques.
• Handling of Outward & Inward Telegraphic Transfers.
• Maintains of Petty Cash and proper follow up.
• Handling customers & responding well.
• Marketing the Bank Products.
• Maintains of Stationary Stocks & Attendance register.
• Handling pawning operations.
• Handling gold advaces
Credit Assistant - Union bank plc Colombo
• Timely submission of credit proposals & Renewals.
• Regular Stock Inspections.
• Follow-Up excess & Overdue Loans.
• Granting all Cash back Facilities.
Officer Operations - Union bank plc Colombo
• All Cash operations and Cheque deposits and Withdrawal Authorization
• Handling all operational related & Pawning Authorizations
• Handling of Cheque clearing process.
• Authorizing of A/C opening and documentation.
• Authorizing of Foreign Currency transactions.
• Authorizing of Pay Order/Draft issues.
• Authorizing of Pawning services.
• Maintenance of Branch Stocks.
• Custody of Bank Materials ( FD certificates, Pass Books, and Cheque Books etc.)
• Month end balancing and Exhibits.
• Reconciliation of Nostro Bank Statements.
• Checking and Authorization of Bank Guarantees
General Certificate of Education - Advanced Level Examination SL (2004) • Business studies - Credit Pass • Economics - Ordinary Pass • Accounting - Ordinary Pass • General English - Credit Pass
General Certificate of Education - Ordinary Level Examination SL (2000) • Buddhism - Distinction • language - Distinction • History & Social studies - Distinction • Science - Credit Pass • Mathematics - Credit Pass • English - Credit Pass • Business & Accounts - Credit Pass • Music - Credit pass