Customer Relationship Supervisor
Sayga Flour Mills (Dalgroup Company)
Total years of experience :11 years, 2 Months
•Supervises, coordinate, direct & monitors staff activities to ensure prompt, courteous & accurate responses are provided to customers.
•Recommend & implements new or improved CRM system to enhance or expedite work..
•Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries & Complaints..
•Plan periodic surveys & studies to measure customers’ satisfaction.
•Types & perform data entry, monitors & verifies at a speed necessary for successful job performance.
•Perform other directly related consistent with the role & function of the position as assigned by customer relationship manager.
1-tablishing the information & control center of customer service & the strategic aspect of customer care.
2-Up dates CRM data according to upcoming changes.
3-Make weekly & monthly report on customer complaint & marketing situation.
4-Design all programs that will assure a strong company image.
5-Identify all areas of growth or improvement including product design.
6-Make regular surveys & studies to measure customer satisfaction.
7-Arrange social activities so as to keep a high moral within the agent & customer.
8-Create a detail plan for the implementation of a customer service strategy.
9-Handling Customer Complaints & respond to them in a sympathetic & positive way.
10-Team Leader for call center staff.
11-Monitor all call center office issue.
1-Supervise the team in all activity
2-Assign responsibility & duties of the team.
3-Collect & analyze data.
4-Generate weekly, monthly report.
5-Coordinate between the working teams.
6-Prepare overtime, incentive, and allowances for the working team
1-To ensure the patient has received & understood all the information they require.
2-Plan special diets for a variety of condition.
3-Tech & advice patient & family members about nutrition & special dietary needs & practice.
4-Promote healthy eating habits.
5-Plan nutritional support for patient who cannot eat by mouth.
6-Assess dietary needs by conducting interviews with patients and reviewing medical records and lab reports.
1-To work closely with a buyer to ensure the product that’s bought will enable them to achieve the sales plan.
2-To order & distribute promotion material.
3-To be the interference between the company & buyer.
4-General administration duties.
5-Handling day to day correspondence.
1-Training coordinator for the pump attendans, dealer & station Manager.
2- Build a proper training plan & schedule.
3- Responsible for a network of 22 station through Khartoum.
4- Promotion supervisor for the rimula driveline launch.
5- Generate different types of reports.
Certified Microsoft office professional .
1Bachelor's of science (honor) in community health medicine & management- faculty of family science - ahfad university. 2-Graduation Project Titled (Individual & Community Factors Influencing Health Seeking Behavior Of Tuberculosis Defaulters) & Was Awarded The Public Health & Research Best Project.
