Total Years of Experience: 12 Years, 5 Months
December 2011
To Present
Quality Assurance Officer
at extensya
Location :
Jordan - Amman
Quality Assurance Officer-
-Investigate customer service excellence.
-Evaluate employees performance.
-Exceeding customer satisfaction by Follow up on customers complaints and minimizing critical errors
Customer Service Representative at Extensya-
Du Account.
-Investigate customer service excellence.
-Evaluate employees performance.
-Exceeding customer satisfaction by Follow up on customers complaints and minimizing critical errors
Customer Service Representative at Extensya-
Du Account.
December 2018
To Present
senior Quality Assurance Specialist
at Posta Plus
Location :
Jordan - Amman
Audit CS KPIs in Amman, Kuwait, UAE, Bahrain.
Analytical reports as NPS CSAT, Quality-Score, Non FCR
.Investigation cases of CS OPs etc
Analytical reports as NPS CSAT, Quality-Score, Non FCR
.Investigation cases of CS OPs etc
December 2019
To Present
Sr. Quality Assurance Specialist
at Posta Plus
Location :
Jordan - Amman
1. Audit all CS KPIs
2. Analytical Reports as FCR, NPS, CSAT, etc..
3. Investigation on all department as CS, OPS..
4. Coachimf and trainning
2. Analytical Reports as FCR, NPS, CSAT, etc..
3. Investigation on all department as CS, OPS..
4. Coachimf and trainning
February 2011
To April 2011
Lab Technologist
at Sultan Medical Group
Location :
Jordan - Amman
Lab Technologist at Alsultan Medical Group,
Chemistry and Hormones Department
Chemistry and Hormones Department
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