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Sarah Beidas, Sr. Quality Assurance Specialist

Sarah Beidas

Sr. Quality Assurance Specialist·Posta Plus

Jordan

Bachelor's degree, Medical Anslysis

Work experience

Total years of experience: 14 years, 9 months

Sr. Quality Assurance Specialist

December 2019 - Present

Posta Plus

Amman, Jordan

December 2019 - Present

1. Audit all CS KPIs
2. Analytical Reports as FCR, NPS, CSAT, etc..
3. Investigation on all department as CS, OPS..
4. Coachimf and trainning

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Quality Control

senior Quality Assurance Specialist

December 2018 - Present

Posta Plus

Amman, Jordan

December 2018 - Present

Audit CS KPIs in Amman, Kuwait, UAE, Bahrain.
Analytical reports as NPS CSAT, Quality-Score, Non FCR
.Investigation cases of CS OPs etc

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Quality Control

Quality Assurance Officer

December 2011 - Present

extensya

Amman, Jordan

December 2011 - Present

Quality Assurance Officer-

-Investigate customer service excellence.
-Evaluate employees performance.
-Exceeding customer satisfaction by Follow up on customers complaints and minimizing critical errors

Customer Service Representative at Extensya-
Du Account.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Lab Technologist

February 2011 - April 2011

Sultan Medical Group

Amman, Jordan

February 2011 - April 2011

Lab Technologist at Alsultan Medical Group,
Chemistry and Hormones Department

Company industry:
Laboratory & Quality Control
Job role:
Medical, Healthcare, and Nursing

Education

University of Jordan

June 2010

June 2010

Bachelor's degree, Medical Anslysis

Jordan

GPA (percentage): 72%

GPA (percentage): 72%

Bachelor's degree in Medical Analysis. Trained at Royal Medical Services Labs

Skills

DNA analysis
Expert
DNA analysis
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Quality
Expert
Data Quality
Expert
Food Quality
Expert
Food Quality
Expert
Telecommunication Services
Expert
Telecommunication Services
Expert
Telecommunication
Expert
Telecommunication
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Service
Expert
Customer Service
Expert
Team Work
Expert
Team Work
Expert
high Analytical skills
Expert
high Analytical skills
Expert
Excel" dashboard, dynamic charts, macros,form.,
Expert
Excel" dashboard, dynamic charts, macros,form.,
Expert
DNA analysis
Expert
DNA analysis
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Quality
Expert
Data Quality
Expert
Food Quality
Expert
Food Quality
Expert
Telecommunication Services
Expert
Telecommunication Services
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Soft Skills and Communications Training
Extensya
Jan 2011
Telecommunication and Technical skills Training
Extensya
Jan 2011
Telephonic Customer Service
Extensya
Jan 2011

Hobbies

  • ركوب الخيل