SARAH DANIELLE BACAY

Strategic & Leadership Responsibilities
• Support workforce planning, organizational development, and succession planning
• Advise leadership on HR best practices, labor laws, and people-related risk management
• Contribute to policy development aligned with business goals and company culture

Talent Management
• Recruitment and selection for executive, managerial, key roles, and executive level
• Manage and support onboarding, orientation, and probation evaluation processes
• Prepare and support performance management cycles and talent reviews
• Support leadership development and training initiatives

Employee Relations
• Serve as a trusted advisor for employee and management concerns
• Support and handle minor disciplinary actions, grievances, investigations, and conflict resolution
• Promote a positive, inclusive, and high-performance work culture

Compensation & Benefits
• Support compensation and benefits planning, salary benchmarking, and benefits administration
• Ensure equitable and competitive pay structures

HR Operations & Compliance
• Ensure compliance with labor laws, company policies, and regulatory requirements
• Maintain HR systems, records, and reporting accuracy
• Lead HR audits and implement corrective actions as needed
• Manage HR metrics and present insights to leadership

Policy & Process Management
• Support development, review, and implementation of HR policies and procedures
• Ensure consistent application of policies across the organization
• Drive continuous improvement of HR processes and systems

HR & Admin Responsibilities:
• Management and maintenance HR and Admin files and resources
• Manpower resource management and strategy
• Visa processing and company legalities ( including Licenses, Insurances and Government requirements )
• ISO 1400, 1900 and OHSAS
• Company event organizer

IT Responsibilities:
• Management and maintenance of Windows Server 2010
• Tally ERP basic trouble shooting
• Data Sanitation with Leader program, terminator machine and wireless dongle
• Trouble shooting of PC, Laptop, email and common IT issue ( Including MS office issues)
• Wi-Fi and Network management and maintenance
• Networking Infrastructure and topology ( including cable installation )
• Avaya phone system maintenance and management
• ZKAccess attendance and biometrics maintenance and management
• Fortinet Fortigate Firewall management
• Gmail account and third party email ( MS Edge & Outlook) maintenance and management

• Working with customers to identify computer problems and advising on the solution
• Logging and keeping records of customer queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers can try to fix problems themselves
• Working with field engineers to visit customers if the problem is more serious
• Testing and fixing faulty equipment
• Managed call flow and responded to technical support needs of customers.
• Installed software, modified and repaired hardware and resolved technical issues.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• Followed up with clients to ensure optimal customer satisfaction.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Researched, troubleshot and resolved complex problems independently.
• Led internal product training for Norton Anti- virus, company’s service packages, Smart TVs and phones.
• Retained existing clients and developed new business by extending high quality and efficient service.
• Maintained high departmental standards for quality and productivity metrics.
• Worked closely with team members to meet or exceed all customer service requirements.
• Appropriately documented all transactions and pertinent interactions.
• Identified potential sales and cross-selling opportunities.
• Used ticketing systems to manage and process actions taken.

• Use market research software to enable electronic capture of market research information
• Prepare computer tabulations using data from market research
• Thorough checking of own work to ensure accuracy
• Be responsible for own time and job management
• Service a number of projects simultaneously
• Liaise and take direction from more senior members of the data processing department responsible for the overall projects
• Liaise with other departments
• Be a proactive member of the team, offer advice and make suggestions in areas where, with training and experience, you have gained some expertise
• Maintain shareholders accounts on the appropriate systems
• Keep Management informed about client’s feedback and follow up ongoing issues.
• Make outbound follow-up calls to the shareholder in response to the ongoing issue.
• Keep Shareholders informed about the legalities of each process
• Keep share holders inform about the incoming company mergers, acquisition, split off, dividends etc.