Naveed Afsar

Manage customer inquiries via phone, email, and in-person, ensuring high service standards
Coordinate course registrations, scheduling, and documentation.
Provide accurate information on services, pricing, and requirements.
Resolve complaints using problem-solving and communication skills.
Maintain customer records and ensure compliance with company policies.
Support daily operations and improve workflow efficiency

Managed end-to-end medical billing and revenue cycle management (RCM)
Processed insurance claims, payment posting, and denial management
Followed up on unpaid claims with insurance providers
Maintained accurate patient billing records and financial reports
Ensured compliance with HIPAA regulations
Improved claim resolution through proactive follow-ups

Handled inbound and outbound calls for taxi bookings and support
Coordinated with drivers and dispatch teams for timely service delivery
Managed ride scheduling, fare inquiries, and complaint resolution
Maintained booking records and updated system data
Delivered support in a fast-paced, 24/7 environment

Managed customer interactions related to telecom services and billing
Assisted with SIM activation, package upgrades, and service issues
Resolved complaints using CRM systems and company protocols
Achieved high customer satisfaction (CSAT) scores
Met daily performance targets and KPIs