Desktop support Engineer
PMI INDUSTRIES LLC
Total years of experience :6 years, 8 Months
Responsibilities
• Install, configure and maintain Dell power edge 1900 server, PC peripherals, IT tools/equipment, packaged software, Symentec-antivirus, utilities, software tools and software patches
• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks
• Setup and ensure the strict compliance of procedures related to daily backup and other periodic routines - Software patches, data transfers/ interchange, port/ import/ export and restoration from backups when required
• Focus ERP software user creation, troubleshooting problems and data backup
• Support LANs, Network segments, Internet and intranet systems
• Maintain system efficiency
• Troubleshoot problems reported by users
• Maintain network facilities in individual machine, such as drivers and settings of personal computers as well as printers
• Configuring & Troubleshooting Mail client like Microsoft Outlook 2003, outlook 2007, 2010, office365
• Samsung CCTV maintain
• ESSL Biometric time attendance system maintain
• PBX phone system maintain
1.) Organization : Computer Care
Company Profile : Hardware, software and networking service provider
Location : India, Kerala
Experience : (July 2008- October 2011)
Designation : customer support service engineer
Responsibilities :
• Handling Hardware, Software & Networking problems
• Installation of Hardware & software as per the user requirements
• Prepare inventory of IT equipments
• Troubleshooting and maintenance
• Configure email in outlook
• Formatting the PC, Partition creation, Installation of Operating systems
• Managing Anti-Virus
• Data Backup and Restore
• Provide support for all IT related problems through on site
• ADSL modem instalation
AWARDED
Best excellence awarded in 2010 towards the growth off Computer Care.
1) S.S.L.C (Government of Kerala) Secondary School Leaving Certificate Examination 2) Plus 2 (Government of Kerala) Board of Higher Secondary Examination 3) B.sc Computer science (Affiliated to Kannur University) CERTIFIED COURSE: 1) MCSE certified MCP ID#5698567 2) CCNA certified CSCO ID is: CSCO12150659 3) Computer Hardware maintenance & Networking (Certified by Kannur Engineer college) PROJECT Success fully completed CCNA live project at Emigo Network Experts Pvt Ltd 1) Build up the physical and logical topology 2) Assigning the vlans according to the topology 3) Implement the frame relay 4) Implement Layer 3 protocols 5) Implement telnet 6) Internet accessing and NAT 7) Assigning the WiFi and creating SSID, WEP security password, access point, DHCP IP Leasing 8) Access the file shared on web server