Shaahid Hamid

• Report  to  designated  consultants  on  client’s  status  and  to  the  Area  or  Country  Manager  on  sales  
and  operational  matters  
• Carry  out  sales  and  operational  activities  as  requested  by  the  management  
• Manage  and  run  the  customer  care  department    
• Conduct  training  sessions  to  ensure  that  the  user  understands  benefits  of  using  website  tools  and  
basic  functions  of  Bayt.com  
• To  leverage  this  relationship  ultimately  to  promote  Bayt.com  products  and  services  and  motivate  
repeat  client  usage  
• Shortlist  and  screen  candidates  for  various  positions  (internal  &  external)  
• Train  Bayt.com  employees  globally  on  system  usage  and  procedures  
• To  promote  positive  client  experiences  on  Bayt.com

• Monitor  and  maintain  station  operational  status  and  ensure  the  safety  and  comfort  of  passenger  
movement  in  the  station  premises  
• Carrying  out  and  leading  emergency  procedures  (Both  stations  and  trains)  
• Control  and  mitigate  overcrowding  in  stations  and  ensure  smooth  flow  of  passengers  
• Deliver  essential  messages  to  passengers  (Making  public  announcements)  
• Handling  station  cash  flow  
• Provide  ticket  sales,  train  services  information  and  respond  to  passenger  inquiries  
• Meet  and  greet  customers  and  provide  a  highly  visible  and  pro-­‐active  level  of  customer  service  
• Render  all  possible  assistance  to  customers,  in  particular  those  with  special  needs

Responsibilities as a agent :

• Provide  customer  with  product  and  service  information  
• Handle  customers’  requests  in  a  courteous,  efficient  and  timely  manner
• Up-sell  products  and  services  
• Recommend  process  improvements    
• Identify  research  and  resolve  customer  issues  
• Handle  voice  mails,  call  backs  and  billing  

Part time supervisor :

• Complete call logs and reports.
• Handle bank calls.
• Specialize  in  assisting  irate  customers  
• Train  and  supervise  new  agents  
• Complete  call  logs  and  reports,  handle  bank  calls  &  take  on  the  role  of  operations  supervisor when  required