Project Manager
Dimensions
Total years of experience :17 years, 4 Months
3 | Page
• Worked as project manager and business analyst for the for the following projects:
o Advanced Product Catalog for Ooredoo Palestine.
o Implementation of Health Information System (HIS, Human Resources (HR) and Enterprise
Resources Planning (ERP) for both Hclinic, Cartias Hospital and Istishari Arab Hospitals.
o Implementation of HIS in Luanda Medical Center in Angola.
o Implementation of NetSuite ERP and SuiteHCM for Masaha Heavy Equipment in Kuwait.
o Implementation of NetSuite ERP and SuiteHCM for Glide Real Estate LLC in Dubai.
o Implementation of Dimensions HR system for ‘Groupe Lucien Barrière’ and ‘Sweid & Sweid -Real
Estate’ in Dubai.
• At early stage of these projects, I was responsible for the discussions with the customer to reach the
agreement.
• Prepare and finalize Project Charter.
• Lead customer meetings to present proposed solution, identify scope and statement of work.
• Prepare projects plans and delivery plans, project timeline.
• Breakdown the project into activities to identify the priority of each activity.
• Define the critical paths for the project.
• Split the project into multiple sprints which will help to work with Agile approach.
• Prepare Resources Plan, Risk Register, Mitigation Plan communication plan and cost plan.
• Prepare and submit weekly progress and status reports.
• Follow up and supervision for the project progress in respect to the project plan.
• Prepare and change request log highlight and identify changes that are needed and which might be triggered
due to different reasons, raise the CR to the change board committee and follow up the CR status to update
the affects plans.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops,
and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to
verify the client’s needs are met
• Communicate client’s business requirements by constructing easy- to-understand data and process models.
• Participate in the GAP analysis between AS IS and to BE requirements.
• Participates all meetings with the customer to define their business processes and their requirements and
follow up with their representatives.
• Provide solutions and enhancements on the business processes that customer has and the ones they need in
future.
• Prepare the requirement catalogue document (SRS) along with all necessary UML diagrams such as: Class
Diagram, Sequence Diagram and activity Diagram.
• Prepare traceability matrix for all requirements.
• Prepare business processes document to help the customer understand their processes based on the new
solution.
• Supervision for documentations:
o Business Requirements.
o Design Documents.
o Porotypes.
o User Manuals.
• Prepare end user training plan.
• Lead the analysis team.
• Supervision for the business processes.
• Define and design E2E use cases.
• Prepare Go Live Plan.
Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Help the customer to create all their business processes including all the changes that will take place due to new system replacement.
• Define all E2E use cases that need to be designed.
• Design E2E Use Cases.
• Define all input/outputs for each integration point for each business process.
• Give support to development and QA teams to give them more understanding for whole the functionalities that need to be delivered.
• Requirement gathering for Gold Billing, CRM, NMS, Provisioning, IVR, USSD and web self-care.
• Participates all meetings with the customer to define their business processes and their requirements and follow up with their representatives.
• Prepare the requirement catalogue document (SRS) along with all necessary UML diagrams such as: Class Diagram, Sequence Diagram and activity Diagram.
• Prepare traceability matrix for all requirements.
Business analyst, system requirements capturing for CRM, Billing BSCS/CBIO and POS.
• Participate in the customer site, meeting, managing and following up with customer representatives.
• SPOC for the MPS (Marketing product specifications) that become during the project execution phase, to provide appropriate solutions, analyze the MPS and provide business requirements to be well analyzed by the SAs and come back to the customer with an appropriate and doable solution.
• Create backlog for the MPSs, their solution boundary, effected systems, doable or not, related requirements…. etc. and all the necessary information for the MPS to be incorporated in the solution.
• Provide weekly status report to the project management on the business analysis team tasks.
• Participate in the GAP analysis between AS IS and to BE requirements.
• Responsible to manage the traceability of requirements across with the FSDs, QA and E2E architecture.
• Work with QA team to define the E2E and functional test scenarios and map it to the SRS and FSD.
• Work on MPS issues; create related SRS, go through all the MPSs and define the CRs, collect all related requirements, contact all departments to estimate work and effort for the MPS.
• Write test cases/ test steps for unit testing, functional testing, End to End testing and performance testing.
• Prepare the scripts needed to test the API using SOAP UI.
• Single point of contact with the customer for the SIT testing.
• Work with the customer to verify their test cases/steps.
• Write test cases scripts to verify different scenarios on different systems (Siebel CRM/ BSCS billing system) from DB wise.
• Prepare the Test Plan Methodology
• Prepare the Acceptance Criteria document
• Write Test Scenarios using different testing methodologies on different testing levels including: Unit Testing, Functional Testing, End-to-End Testing and Performance Testing.
• Run integration testing, Functional testing.
• SDP and CS 5.0 testing.
• Provide support to Offshore Resources. • Raising defects and problems including wrong or missing configuration through JIRA/QC.
• Using QC tool for test case management
• Generate QA status reports and inputs files to be used with QTP test automation tool. • Testing Engineer, CBIO 2.2(charging and billing in one) Testing integration and mapping between Charging systems and BSCS (EMA, EMM) Testing CMS serve. • Tomcat other web application for availability and load handling Testing different Rating and billing scenario. • Provide provisioning test cases using Seibel CRM and E2E test cases Testing products and promotions scenarios and test cases Testing Web services (API`s) through different tool ex (SOAPUI) Update and prepare test cases book and linking to customer requirements.
Business analyst, system requirements capturing for CRM, Billing BSCS/CBIO and POS.
• Participate in the customer site, meeting, managing and following up with customer representatives.
• SPOC for the MPS (Marketing product specifications) that become during the project execution phase, to provide appropriate solutions, analyze the MPS and provide business requirements to be well analyzed by the SAs and come back to the customer with an appropriate and doable solution.
• Create backlog for the MPSs, their solution boundary, effected systems, doable or not, related requirements…. etc. and all the necessary information for the MPS to be incorporated in the solution.
• Provide weekly status report to the project management on the business analysis team tasks.
• Participate in the GAP analysis between AS IS and to BE requirements.
• Responsible to manage the traceability of requirements across with the FSDs, QA and E2E architecture.
• Work with QA team to define the E2E and functional test scenarios and map it to the SRS and FSD.
• Work on MPS issues; create related SRS, go through all the MPSs and define the CRs, collect all related requirements, contact all departments to estimate work and effort for the MPS.
• Write test cases/ test steps for unit testing, functional testing, End to End testing and performance testing.
• Prepare the scripts needed to test the API using SOAP UI.
• Single point of contact with the customer for the SIT testing.
• Work with the customer to verify their test cases/steps.
• Write test cases scripts to verify different scenarios on different systems (Siebel CRM/ BSCS billing system) from DB wise.
• Prepare the Test Plan Methodology
• Prepare the Acceptance Criteria document
• Write Test Scenarios using different testing methodologies on different testing levels including: Unit Testing, Functional Testing, End-to-End Testing and Performance Testing.
• Run integration testing, Functional testing.
• SDP and CS 5.0 testing.
• Provide support to Offshore Resources. • Raising defects and problems including wrong or missing configuration through JIRA/QC.
• Using QC tool for test case management
• Generate QA status reports and inputs files to be used with QTP test automation tool. • Testing Engineer, CBIO 2.2(charging and billing in one) Testing integration and mapping between Charging systems and BSCS (EMA, EMM) Testing CMS serve. • Tomcat other web application for availability and load handling Testing different Rating and billing scenario. • Provide provisioning test cases using Seibel CRM and E2E test cases Testing products and promotions scenarios and test cases Testing Web services (API`s) through different tool ex (SOAPUI) Update and prepare test cases book and linking to customer requirements.
Led the analysis, recording and management of system requirements for all customer care, sales and marketing needs.
• Played critical role in the training, User Acceptance Testing (UAT), and end-user support efforts on the projects.
• Managing and following up new modifications and enhancements on all customer care, sales systems.
Translating business needs to technical aspects.
• Following up with the technical parties regarding system issues and enhancements needed
• Planning for new enhancements in alignment with the business needs
• Managing all the testing scenarios for any new enhancement on systems mainly Jawwal CRM.
• Responsible on billing CRM systems from business side.
• Write plans and strategies for different areas such as: Emergency Plan, Customers registration plan, billing review plan (for the bill runs).
• Follow up all required changes and enhancement or the billing system.
• Write full requirements and needs for the need of new billing system.
• Follow up all the implementation of new campaigns on different systems; billing, CRM...etc.
As a lead on the Siebel analysis team conducted the following activities:
• The collection, recording and the overall management of the requirements of the Jawwal CRM project. Participated in the analysis of the Customer Care and Sales and Marketing business functionality. Made decisions on requirements, design, functionality and customization of the Siebel out of the box Customer Care, Sales, and data migration functionalities
• Training: Worked on developing the training material for the full system functionality; conducted and led over ten training sessions in multiple geographic locations.
• QA/UAT testing: led the User Acceptance effort for the functional areas; worked with the development and management teams to develop the criteria and processes for the system acceptance
• End User Support: Worked as part of the first-line end-user support during and after the go-live phase. Guided the end users on how to use the system, helped in fixing errors committed by end users, reports bugs and improvements, acted as liaison between end-users and the development and maintenance teams
• Cutover plan: The Jawwal Siebel implementation entailed the deprecation of 15 legacy systems and the integration of with 5 other legacy systems. This created a complex scenario where certain systems had to be shut down or connected to in certain specific order requiring a detailed and complex cutover plan.
• Instrumental in the Change Control Board (CCB) to review and prioritize defects and managing defects using JIRA.
• Worked in Reviewing and validating the marketing product specification during the projects life cycle and after the go live to decide on the product template do ability.
• Worked in customizing order management process including adding new features to the order management, customer profile, and assets transaction.
Conducted the following tasks as Data mining specialist:
• Wrote SQL scripts to generate analysis and business intelligence, monthly, weekly and daily reports to customer care, marketing and sales personnel
• Was the business administrator of COGNOS Business Intelligence and Financial Performance Management system; created templates, coordinated between the business users and the developers; resolved errors and coordinated with the system admin
• Responsible for the generation and management of MSISDN numbers through the NMS system
Led the verification committee that reviewed customer invoices and conducted QA on the validity of such invoices. Provided directions and created procedures and steps for conducting such QA effort. In addition, developed a VB.NET application that automatically conducted verification tasks and processes.
courses: MILESTONES TRAINING & CONSULTING- Palestine