RELATIONSHIP OFFICER
REEM FINANCE
Total years of experience :18 years, 7 Months
Analyzes the creditability of customers and effectiveness
Ensuring that the customer meets up with policy of Reem finance for the approval of eligible credit limit with a calculated DBR (Debt burden ratio)
The area of specialization are introducing new customers and maintaining relationship with the existing customers
Built sales organization from ground up, conceptualizing and realizing strategic plan that generated. Sustained strong revenue gains, despite a fiercely competitive and declining market
Perform additional tasks as assigned by management
Analyzes the creditability of customers and effectiveness
Ensuring that the customer meets up with policy of Reem finance for the approval of eligible credit limit with a calculated DBR (Debt burden ratio)
The area of specialization are introducing new customers and maintaining relationship with the existing customers
Built sales organization from ground up, conceptualizing and realizing strategic plan that generated. Sustained strong revenue gains, despite a fiercely competitive and declining market
Perform additional tasks as assigned by management
•Daily Cash Management: Handing, Closing, Reporting, and Liaising with Etisalat Finance Team and Trans Guard
•Sales and Revenue Reporting: Sales Activities, Categories, and Achievements, Revenue Breakdowns, and Target Variance Analysis
•Staff Performance Supervising and Reporting: Preparing Weekly Duty Schedule and Monitoring Attendance, Follow up Individual and Unit Sales Activities and Target Achievements, Staff Monthly Appraisals and Overall Performance
•Stock Control and Reporting: Stock Activity Reporting and Requirements, Regular Stocktaking and Stock / Sales Reconciliation
•Maintaining Customer Service Levels as per Etisalat Standards and Following Customers’ Complaints up to finalization
•Planning, Organizing, and Executing Marketing and Sales Campaigns within the unit for new Products and Services offered by Etisalat
•Liaising with Etisalat Management, Admin, HR, IT, Marketing and Finance.
Awards and Achievements:
•Sincerity and Dedication Appreciation Certificate for work and services to both internal and external
•Best Attendance Record for 2011
•Best Supervisor Performance during August 2011
•Preparing work schedule.
•Auditing cashiers reports.
•Preparing payroll for all employees.
•Supervising a team of 15 employees in 3 Points of service (POS).
•Follow up all financial issues between the POS, the bank and the Head Office.
•Liaise between Suppliers, warehouse, and stocks in the POS.
•Follow up customers complaints
•Follow up customers' orders.
•Follow up customers' contracts.
•Arrange and Follow up collection of customers' invoices.
•Prepare sales and activity reports.
•Exploring new sales areas.
•Preparing Marketing Feedback report
•Helping the company to enter the market.
•Build up customers' database.
•Maintain permanent relations with customers.
•Follow up customers' orders.
•Follow up customers' contracts.
•Liaise with the company main supplier - SyriaTel.
College of Business & Economics - Tishreen University, Syria Bachelor's degree/higher diploma, Business Administration / Marketing
