shady ghandour geris, Operational Supervisor

shady ghandour geris

Operational Supervisor

Smsa

Location
Egypt - Asyut
Education
Bachelor's degree, ادارة اعمال
Experience
6 years, 0 Months

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Work Experience

Total years of experience :6 years, 0 Months

Operational Supervisor at Smsa
  • Egypt - Asyut
  • My current job since June 2020

• Communicate with clients and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare branch operations reports for senior management.
• Keep a meticulous record of shipment information.
• Communicating and coordinating with other departments and customers.

Dispatcher OPS at Smsa EXpress
  • Egypt - Asyut
  • June 2020 to March 2021
Quality controller at GTS express
  • Egypt - Asyut
  • January 2014 to January 2016

Asyut branch.
Sky net co. for banks services and Express mail.
* Responsible to QC the quality of team’s work and productivity.
* Follow up the work of all branch representatives, ensure regular work progress,
prepare quality control reports, communicate with the bank’s officials, deal
with customer complaints and deliver the bank statements from bank Misr and
HSBC to customers. This is besides the field visit to areas including Minya,
Sohag and Asyut to make sure that work is going on properly and that
customers receive the Accounts issued.

Education

Bachelor's degree, ادارة اعمال
  • at المعهد التكنولوجي العالى -ادارة الاعمال
  • January 2004

Specialties & Skills

System Safety
Company Secretarial
Information Search
Purchasing
MANAGEMENT
MICROSOFT MAIL
MICROSOFT MONEY
PERSONNEL
POLICY ANALYSIS
PROGRESS
PURCHASING
QUALITY
QUALITY CONTROL
QUARK XPRESS

Languages

English
Intermediate

Training and Certifications

Complaint handing procedure&Quality awareness (CHT) (Training)
Training Institute:
Smsa express
Date Attended:
October 2023
Duration:
24 hours
Customer service excellecnce basic(CSB12) (Certificate)
Date Attended:
October 2023
SMSA GROUND OPERATIONS&SERVICES (Certificate)
Date Attended:
November 2020

Hobbies

  • Swimming