Shahid Kaidal Zackaria

Provided Network, hardware and software Support to over five separate locations
Provided timely tier-II support and resolved issues related to POS, hardware, Network
Software and printers.
Install, coordinate, troubleshoot and execute preventative maintenance and remedial
repairs on POS, computers, laptops, printers, and peripherals.
Install, Configure and assisted in the following Applications: MS Dynamics NAV,
Installed windows server 2012 and Active directory. Also created, changed and deleted
user accounts per request in AD.
Source and Procure IT equipment for the company
Managed Firewall, network monitoring and server monitoring both on- and off- site.
Responded to front-end counter section technical difficulties within 5 minutes to minimize
interference with critical business operations.
Asset management and hardware depot maintenance
Mount all network hardware and labeled with proper IP address and system name.
Communicating with third party technical specialists.
Responsible for allocating work to junior staff and induction training for new staff.
Assembling Computer Hardware.
Configuration and testing of any new hardware and software.
Responsible for diagnosing & resolving hardware, software & end users problems.
Troubleshoot researched, diagnosed and resolved technical issues in Windows XP, 7, 8, 10
Server2012, MS Office, and LAN /WAN connectivity issues.
LAN/WAN, TCP/IP, Configuring
Travelling to client sites to help with installs, deployment, and troubleshooting.