Fazal Rehman

1. Solved all major customer problems/queries that subordinates were not able to solve earlier.
2. Trained and supervised customer service team to ensure optimum satisfaction of customer.
3. Managed a team of Customer Services Associates that focused on meeting Customer Service efficiency and quality standards.
4. Exceed targeted results in customer retention, client expectations, sales and support service as well as other customer service goals.
5. Assisted and advised customers regarding usage and benefits of organization’s products and/or services.
6. Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.
7. Participating in customer service-related programs to ensure improvement and continuity of services.
8. Provided customers and our representative with on-the-spot solutions to ensure optimum satisfaction of customer.
9. Assisting with promotional events.
10. Supporting the Store Manager and the Marketing Manager in all aspects of their work

1.Deal with all enquirers in a professional and courteous manner, in person, on the telephone or via e-mail
2. Communicating with clients prior to their course and recording all correspondence
3. Compiling client Information Packs
4. Assisting with the copy writing of marketing materials
5. Developing and implementing ideas for the marketing and sales of our courses and possibly our hotel and restaurant
6. Utilizing social networking opportunities to facilitate sales and increase brand awareness
7. Assisting with promotional events
8. Attending and presenting at trade shows and school fairs
9. Supporting the Sales Manager and the Marketing Manager in all aspects of their work
10. Strong management skills.
11. On the job training in conflict and problem resolution.
12. Evaluate changes and customer needs and ensure fulfillment.
13. Manage and maintain the administration of all reservations
14. Take responsibility for extra management tasks, as required, in the manager’s absence
15. Responsible for overall customer satisfaction.

1. Identifying new contacts and developing sales leads.
2. Ensuring enquiries become confirmed business, Upselling where possible.
3. Producing written quotations and confirmation.
4. Checking customer satisfaction and resolving any issues to ensure repeat business.