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Shaima Althrwah , customer care specialist

Shaima Althrwah

customer care specialist

Tamkeen technologies

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration
Experience
2 years, 9 Months

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Work Experience

Total years of experience :2 years, 9 Months

customer care specialist at Tamkeen technologies
  • Saudi Arabia - Riyadh
  • My current job since September 2021

* Jan 2023 - Current
Customer financial claims tickets To check bank transfers and escalation to takamol and Contact the client for some information when needed

* Feb 2022 - Jan 2023
Ticket department for customer complaints, respond to complaints and escalations to the Ministry of Human Resources and Social Development.

* Sep 2021 - feb 2022
I have started with Musaned project as customer care in Complaints section on recruitment offices for 5 months

Education

Bachelor's degree, Business Administration
  • at King Khalid University
  • January 2020

TEAM WORK TIME MANAGEMENT COMMUNICATION SKILLS USING MICROSOFT OFFICE EDUCATIONCOURSES

Specialties & Skills

Resource Management
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Social Media
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Customer Service
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Auditing
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Quality Auditing
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COMMUNICATION SKILLS
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MICROSOFT OFFICE
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TEAMWORK
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TIME MANAGEMENT
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سرعة الانجاز
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سرعة التعلم
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

دورة اللغة الانجليزية (Training)
Training Institute:
معهد توب انقلش اكاديمي
Date Attended:
March 2022
Duration:
80 hours
حل المشكلات الادارية وتطوير بيئة العمل (Training)
Training Institute:
المؤسسة العامة للتدريب التقني والمهني
Date Attended:
June 2021
Duration:
15 hours
التسويق الالكتروني وصناعة المحتوى (Training)
Training Institute:
المؤسسة العامة للتدريب التقني والمهني
Date Attended:
March 2021
Duration:
15 hours
الأمن السيبراني (Training)
Training Institute:
المؤسسة العامة للتدريب التقني والمهني
Date Attended:
April 2021
Duration:
20 hours
ادارة الموارد البشرية (Training)
Training Institute:
المؤسسة العامة للتدريب التقني والمهني
Date Attended:
March 2021
Duration:
25 hours

Hobbies

  • السباحة وممارسة الرياضة