Shajee Haider

Manager IN/VAS Operations MS Telenor PK at NSN - Nokia Solutions and Networks

• Pakistan - Islamabad
• My current job since September 2009

Working as Operations Manager in Managed Services and responsible for Intelligent Networks operations on Telenor Pakistan project catering to over 40M subscribers.
Main duties are appended below;

 Planning and monitoring system upgrades.
 Liaising with SLM (CARE) for critical fault handling and resolution.
 Maintaining agreed SLA (100%) and Network Availability (99.9999%).
 Network dimensioning and planning.
 Liaising with stakeholders in critical updates i.e. Telenor Team, CARE, support, and cross-functional teams in order to ensure maximum customer expectations and satisfaction.
 Fault management and system troubleshooting.
 Primary interface to Customer and Care (Second Level Maintenance) teams.
 Structured analytical reporting of network performance KPIs to customer.
 Cross-functional coordination with efficient resource management and utilization.
 Resource grooming and mentoring for high availability and better customer experience.
 Defining procedures and best practices for uninterrupted network operations.

Senior Mobile VAS Solution Architect at STC

• My current job since September 2015

Solution Architect NGIN/OCS/Mobile VAS at Huawei Technologies

• Saudi Arabia - Riyadh
• July 2014 to August 2015

Worked as Solution Architect/IN Design Consultant for Huawei STC NGIN/Mobile VAS Project.

Main responsibilities are appended below;

 RFP/RFQ evaluation and drafting Technical Proposal (TP) based on RFP.
 Statement of Compliance (SOC) evaluation and verification.
 Statement of Work (SoW) drafting and Sign Off with STC.
 High Level Design (HLD) Preparation, Review and Sign Off.
 PAT/UAT/ATP Documentation Review and Acceptance.
 Coordination with STC IN Design Team for Requirement Gathering and Solution Design.
 Responsible for Solution Engineering/ Design of Huawei NGIN/OCS/SDP and Mobile VAS like SB, LRN, GR, CVPN, MNTS, JOOD, USS VAS, IMS and RBT.

Team Lead IN/VAS Operations MS Telenor PK at NSN - Nokia Solutions and Networks

• Pakistan - Islamabad
• July 2007 to September 2009

Worked as IN Team Lead and responsible for Intelligent Networks operations for Managed Services Telenor Pakistan Project. Main responsibilities are appended below;

 Supervised/Coordinated Daily Operations and Scheduled Tasks.
 Provided support to IN Manager in Handling and/or Escalating Technical / Management Issues.
 Carried out various TAC2 Tasks such as handling Faults/Emergencies.
 Performed if not coordinated with Support in Implementing Software Updates for IN @vantage (SUF, Hotpatch, etc.), ServiceXpress (SX), EservGlobal (Ferma) Platforms and services.
 Performed Acceptance Testing with customer teams.
 Provided emergency on-call support.
 Performed Integration of IN with SS7 networks such as MSC/HLR/GPRS, etc.
 Performed Integration of IN with SX systems (CHRIS, Xbonus, TMD), EservGlobal-Ferma systems (VOMS, RESP, USSD gateway, IVR-SMSC) and @commander.
 Coordinated with third party VAS equipment/systems including Charging Gateway (CGW) and other VAS payment clients.
 Performed Subscriber Migrations for @dvantage Platform.
 Handled the following System/Service:
1.3 ( 20 x e 7.6.2 platform on PW1500/900/MARAMBA machine)
6 x @commander 10 with B&R Server
3 x B&R stand alone servers
Mulit sever CHRISXpress, 4 x Xbonus and 6 x TMD systems
eSG (Ferma) systems: 3VOMS, 3 x Resp, 5 x pResps, 10 x IVR with SMS engine
and 20 x USSD gateways catering to voucher Online and Payment (E-Load, PassAload and Voucher DTMF )Recharge / Charge services.

Team Lead IN/VAS Support (CARE) at Huawei Technologies

• Pakistan - Lahore
• May 2006 to July 2007

Worked as IN Team Lead in Technical Support Department (TSD) of Application and Software Domain (A&S) and responsible for Intelligent Network operations and support for PTCL CIN Project. Main responsibilities are appended below;

 System analysis and design.
 Planning and executing system upgrades.
 Performed IIN to ENIP platform upgrade and Service Upgrade (PPS, VPN, WIPT, FPH) on 6 SCP platforms in a single night in coordination with remote HQ and R&D support.
 Liaising with regional, HQ and R&D SME’s for critical fault handling and resolution.
 Hardware Installation and Commissioning experience.
 Software Installation, configuration and debugging experience.
 Fault management and system troubleshooting.
 Liaising with cross-functional teams for integration and troubleshooting.
 Performed Hardware replacements on IBM, SUN and Huawei USAU platforms.
 On site and 24x7 emergencies on call support to PTCL CIN staff.
 Single handedly maintained the PTCL CIN project for six months; consisting of 6 SCP, 1 SMP, 1 CMP, 1 OAM Server, 1 RBI, 1 Report Server, 1 FEP, 1 USAU and independently performed the troubleshooting and maintenance tasks related to platform, service, IP, Power and Hardware.
 Successfully integrated RBI with ZTE BNCC.
 Successfully coordinated and negotiated with PTCL management in PTCL HQ Islamabad for PAC/FAC.

Executive Engineer Intelligent Networks (Implementation,support and SWAP) at Huawei Technologies

• Pakistan - Islamabad
• December 2004 to May 2006

Worked as Executive IN Engineer in Technical Support Department (TSD) of Application and Software Domain (A&S) and responsible for Intelligent Network operations and support for multiple telecom operators in Pakistan including PTML Ufone, SCO GSM and PTCL Wireless.
Main responsibilities are appended below;


Ufone GSM

 Hardware Installation and commissioning of IN and VAS nodes serving over 30 million subscribers.
 BOQ verification with customer.
 IN Data Configuration Management and Charging Data Management.
 Configuration and debugging of AIP/URP.
 Customer PAT/UAT and ensuring PAC/FAC.
 Data configuration management and administration to facilitate charging through Remote Billing Interface (RBI).
 Integration testing with Nortel LHE MSC.
 Subscriber Migrations from Nortel IN to Huawei IN for Nortel SWAP project.
 Routine O&M tasks including System Health Checks, Configuration Management, and Fault Management.

SCO GSM

 Hardware Installation and commissioning.
 BOQ verification with customer.
 Software installation and QC.
 IN platform and Cluster installation. Implementation of Charging Platform.
 Configuration management and IN Data Charging.
 PAT/UAT with customer and ensuring issuance of PAC/FAC.
 Data configuration and administration to facilitate charging through Remote Billing Interface (RBI).
 Subscriber migration from ZTE to Huawei IN for ZTE swap project.
 Operations and Maintenance support including System Health Checks, Configuration Management, Fault Monitoring and Troubleshooting.
 24x7 On Call support.