Collections Officer
Tahseel
مجموع سنوات الخبرة :13 years, 3 أشهر
• Handling Debt collections for various banks from the customers.
• Generating PTP accounts on daily basis and meeting the targets as per the requirement.
• Updating the live updates from the customer onto the debt collection system .
• Handled all incoming enquiries and outgoing quotations for business.
• Handled the Admin and training related requirements for the company.
• Single handedly built a system database and generated company reports every week.
• Generated business by introducing new customers and vendors for the company.
• Immensely worked on the Reverse Vending Machine (RVM) Project with Beeah.
Worked as a international holiday Planner for customers .
customer service / consultant .
• Successful execution of Holiday Plans by converting the leads into sales (85k AED)
• Was able to build an excellent professional relationship with the clients resulting in a strong client database.
1. IT support.
2. Achieved accuracy / efiiciency with IT helpdesk team
via regular audits Based on ISO 20000 IT service management process and ISO 27001 IT security Management process.
3. Award nominations and PPT presentations. Achieved 5 awards on UAE level on behalf of the team.
4.Social media responsibility
5. CCTV monitoring on daily basis for the whole organisation.
Responsibilities: The purpose of this position is to effectively administer and maintain databases required for sales commission calculations in order to ensure data availability as per the agreed accuracy and timeliness as specified in finance commission payout process. Provide support to Finance DWH Business users on DWH reporting requirements including analysis of data integrity issues.
• Ensure business user data requirement are met in coordination with IT and data warehouse teams.
• Provide support to different teams in units for their information sourcing, loading, ETL requirements.
• Used tools like Toad, Business Objects and Pentaho DI.
• Responsible for the Data extraction on periodic basis and data availability to Business.
• Responsible for data reconciliation between the Data warehouse and the Relational Source Systems, evaluate the trend reports on regular basis.
• Analyzing the data rejections, correcting data issues and reprocessing the data.
• Provide operational day-to-day support of Data Extraction issues/failures and ensure on-time escalation to IT when needed
• Provide support for commission system implementation as and when required.
• Continuously improved processes and methods required to effectively perform job at own position.
• Understand and follow the business processes while performing the daily/weekly/monthly activities.
• Ensure all required data is properly recorded, maintained and updated in database.
• Provide on time escalation and reporting of production problems according to problem management Process.
: Employed as a IT programmer in IT Admin team
1. Involved in ERP implementation for the company, hence gaining knowledge in sales CRM, purchase, inventory and ERP administration.
2. Played major role in building company’s website, been responsible for complete content management, testing for technical functions and quality of the website.
3. Responsible for the whole HRMS package configuration (adrenalin software).
4. Perform daily activities in the ERP tool MS dynamic Axapta.
5. MOSS administration and perform enterprise content management
6. Provide Desktop/Outlook/Software support to the employees including laptop configuration.
7. Provided various kinds of Users based trainings on HRMS and ERP systems.
8. Other activities include IT support for Company exhibitions and Marketing, arranging tele-conference calls between the software developers and end users for all adhoc queries.
Company Profile: Mahindra Satyam with clients IBM India and Bharti Airtel
Bharti Tele-Ventures EDW implemented a data warehouse to better plan and manage revenue realization, customer retention and acquisition and also to establish a data warehouse of usage, billing and provisioning information for the Mobility and Telemedia business units.
Responsibilities: Employed as a Software Developer in Telecom Domain.
Teradata ETL /OLAP activities like
1. Monitoring day to day ETL activities for both Mobile and Landline/DSL data.
2. Loading business data into data warehouse.
3. Involved in the development of UNIX Shell scripts for data loading through Fast Load, Multi Load, BTEQ utilities, SQL, Pl-SQL and tracking down the error records.
4. Writing Reconciliation Queries as per Business Requirements in Teradata.
5. Getting Customer feedback and passing appropriate message to team.
6. Involved in Performance Tuning of Queries /Database (TD or Oracle)
7. Involved in performing test cases.
8. Preparing Final Dashboards to be produced to top management clients on daily basis.
Company Profile: Mahindra Satyam with clients Siam Commercial Bank, Bangkok
The aim of the project was to provide SCB’s managers and staff with effective means of accessing information that is timely, accurate and comprehensive for the purpose of decision-making, target marketing and risk analysis. RDBMS tool used in this project is Teradata and Data Warehousing tool used in this project is Sunopsis.
Responsibilities: Employed as a Software Developer
1. As a team member, was responsible for Analysis of the specifications provided by the clients.
2. Involve in user requirement collection, analysis and design.
3. Interaction with clients and Preparation of Business Rules accordingly.
4. Design and Development of the required module using Sunopsis.
5. Database management and testing using Teradata.
6. Documentation and also been a part of the DBA team.
Been an Active NCC Cadet in schooling . Participated in "Basic Leadership Camp " and "National Integration Camp"