Agile Coach, Change Agent
Infosys
Total years of experience :17 years, 8 Months
Assessed (Suitability assessment, Maturity assessment Safe assessment), Coached multiple teams throughout the Transformation journey.
•Coached teams from Thinking Agile Doing Agile Being Agile Scaling Agile(Bottom Up).
•Part of Enterprise transformation Team on transforming a Supply chain Project with 13 teams(Top Bottom Approach)
•Part of Agile COE with multiple initiative on Revenue management, Training and Certification, Thought leadership Epic.
METHODOLOGIES/FRAMEWORK:
•Agile Master - Scrum, Kanban, Lean and Spotify
•lean practitioner
•SAFe - Scrum master
•Agile
Scrum Master
ZTE telecom
Team Size - 22
•Technologies - Snowflake, Tableau, Informatica, Terradata, Ctrl M.
•Role - Agile Coach/Scrum master
Role and Responsibilities:
•Agile coach - Coached teams to adapt scrum practices and values
•Assessed team current agile maturity level
•Readout with current state and to be state with all recommendations
•Set transformation metrics and tracked to get the higher maturity through agile practices
•Preparations for pre - PI Planning, Capacity Planning, identify dependency, commit the user stories.
•Coached teams to Commit the user stories based on capacity and defrost the gap between Business, Solution and Dev team.
•Facilitating agile ceremonies and encourage team on innovations
•Adhere to Engineering practices as per the cisco standard help in transforming team into high performing teams.
•Knowledge management to understand team member capabilities and enhance skill set as per the future needs.
•Paired programing is one of the key practices implemented for the new commers with the team to ramp up with pace.
•Set and Capture team metrics and share it with management for quality and Quantity management.
Key Achievement -
•Team adapted Agile ways of working and able to deliver working software at iterative time cycle.
•Innovated ways to have visibility status of features for Business and dev with milestones to prioritize as per the schedule
•Lead time decreased from quarters to weeks to see progress of the feature.
Client - Cisco inc
•Project - MCE - My Cisco Entitlements
•Team Size - 28
•Technologies - Angular 8, Java, Mongo DB, Logstash, Elastic Search
•Role - Agile Coach/Scrum master
MCE service offering provide 360 degree view of customer assets (Services, Subscriptions, Licenses, Devices, Orders) and Entitlements for customers, partners and internal operations users. It also provides various consumption actions like case open, SW and License download, License generation, Add / Share PAK, Orders, License Transfer in a rich UI interface.
Role and Responsibilities:
•As a Scrum master/Agile coach brought transparency and trust within the team and external stake holders
•Lead three Scrum to become high performance teams by coaching agile principles
•Plan, execute, reward, and maintain follow cycle towards the customer success.
•Track program-related metrics like Capacity Planning, Program & Team Velocity, Iteration Metrics, Program Predictability, Code Coverage, Defects, Lead Time, Automation test coverage, etc.
•Streamlined existing operations, identifying inefficient processes, and executing reliable & cost-effective solutions to reduce cost.
•Work closely with Product owner in backlog refinement, prioritization of user stories and DOD.
•Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team.
Client - Cisco inc
•Project - Apollo test automation framework
•Team Size - 28
•Technologies - Angular 8, Java, Oracle, Mongo DB.
•Role - Agile Coach/Scrum master
Role and Responsibilities:
Lean Manager:
•Initial Incident analysis
•Setup overall process of incident handling.
•Root cause incidents to generate trend charts, Pareto charts, to take corrective and preventive actions.
•Setup and drive weekly call to present the status, prioritize issues and defects and conclude actionable plan.
•Attend sprint planning meeting for the prioritization of defects and enhancements.
•Bridge knowledge gap between L1 support team, training teams and development teams on new features and enhancement.
Key Achievement:
•Reduced incident inflow by 30 %
•Reduced incidents inflow by 10% from L1 to L2 team.
Project manager Roles and Responsibilities:
•Handling Infosys team of 14 team members on people management, Performance management.
•Part of Multiple unit initiative as Thought leadership, Training and certification, Revenue/Business management
•Part of 20+ RFI, RFI and was crucial in transformation of MCE project from multi vendor to Infosys.
•End to End responsibility(Opportunity creation, allocation, ramp up, ramp down, SOW changes) of new joiners into team from Recruitment to Project deployment .
•Received Insta award multiple times for on contribution towards on time release and saving operations cost.
•As a agile coach was able to coach different teams to enable them on Agile scrum implementation with successful MVP releases to internal INFOSYS team for other units.
•Handling escalation of the team members and coming up with proactive measure and guiding the team members
•Handling retention cases to understand the pattens in the team member and try to retain with win - win situation for INFOSYS and employee.
Other Initiatives:
•Worked as a PO, QA, and User son Validations on internal Application MAP tool for Suitability and Maturity assessments.
•Skip level interviews, domain and technical upskilling of teams through Agile COE to Different accounts.
Engagement at Wipro:
Client - Ericsson AB - Ireland
•Project - Ericsson OSS-RC -CS-MM-MP
•Team Size - 20
•Technologies - Java, Versant DB,
•Role -Scrum master
Role and Responsibilities:
•Scrum Master for 3 products. Met goals for quality, schedule & cost.
•Facilitating agile Ceremonies, which include capacity planning, backlog refinement, sprint planning, Daily standup, code reviews, demo, and retrospective meeting.
•Partner with key stakeholders to identify and execute cross functional goals.
•Managing risk related to the delay in release plans.
•Managing risk related to the delay in release plans.
•Adopted Servant Management skills to ensure well flow of the project.
•Work closely with PO in backlog refinement, prioritization of user stories and DOD.
•Drive improvements in software development practices/processes within teams.
•Improved team velocity by incorporating capacity planning into sprint planning sessions.
•Effective communication and coordination with cross functional teams to expedite resolutions of issues.
•Expert in conducting effective & result oriented sprint retrospective sessions
•Meeting deadlines and turnaround time without compromising quality norms and defining and adhering to SLA.
•Helping the product owner on creating and prioritizing the user stories to maximize the ROI.
•Deliver communication received from senior management to the team members though town halls, team meetings.
Key Achievements:
•Successfully delivered multiple enhancements and Bug fixes with quality and on time for three products.
•Successfully upskilled team members are deployed to various other projects.
•Increased Code coverage and decreased defect density by 10X
•Successfully utilized scrum team efforts in converting to timely delivers as per the client ask for 20 + Sprints.
•Knowledge Management - Trained 20+ team members as per the future needs of the unit and client