customer service senior
بنك بلوم مصر --مصر رومانيا سابقا
Total years of experience :7 years, 10 Months
POST Title / Senior Customer service
• Job responsibilities
• Handle Incoming Phone Calls
• Receives customers and collects the documents required for applications
• Filing and following up of customer requests and complaints
• Resolve standard customers requests
• Communicates customer inquiries/messages/feedback to the direct manager
• Marketing for bank product's and service's through direct and cross selling
• Developing relationship with customers and ensuring that customers profiles are updated (KYC).
• Attends to walk-in customers and answer all emails
• Supports other positions when needed
achieving bank target
update customer data information
chek invoicees and documents
------Selling bank product's and service's ( PRL / CRL / VISA)
-Developing relationship with customers
-follow up that customers profiles are updated (KYC)
--Misr Romanian bank
1 MAY 2004 to April 2005
Customer service Dep Heliopolis branch
Answer all customer calls and solve problems.
-Managing and handling customer requests.
-Opening accounts.
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