Receptionist
The First Group
Total years of experience :19 years, 5 Months
Meet and greet employees who inquires and sign up for membership.
• Answer phone in courteous manner. Transfer calls to concerned department.
• In charge of supplies inventory like toiletries and pro shop.
• Ensure accurate weekly and montly report submitted to the Fitness Director.
• Reconcilliation of monthly dues to be submitted to Payroll department for employees salary
deduction.
• Ensure that all membership amount are accurate before submitting the report to payroll department.
• Ensure all classes and instructor are on time, logged in Mind Body (software) for commission basis.
• Tagging of members status. Make sure they are all up to date both system and manual file.
Whether on hold, canceled expired membership.
• Update members board i.e Exercise of the month, vitamin of the month, events, fitness thought for
the month.
• Ensure Group Exercise schedule is updated both system and GX timetable at the reception.
• Incharge of opening and closing check list (depends with the staff’s schedule). From lights,
cleanliness, changing room, supplies, TV’s, ipads, office supplies, music and machines are in order
and functioning.
• In charge of colleagues weekly rota.
In charge of database workflow. Proper movement of candidates from one place to another.
• Copywriting job descrition to workable.
• Ensure proper workflow in Workable are met by the Freecruiters, Video CV expert and Validators.
• Prepare shortlist using Instapage (webpage) sent to the clients using our App.
• Arrange interviews for the candidates as per Client’s request.
• Handling Video CV experts to follow up with the candidates Video Cv and make sure they submit it
on time.
• Make sure the CV’s submitted by the candidate are accurate and professional before submitting it
to the Client.
• Ensure the candidates were advised or guided properly by the Freecruiter and the Experts I.e in the
application process.
• Posting job vacancies using Bayt.
• Sends rejection mail to unsuccessful candidates.
• Weekly jobs statistics, from CV sent to the clients, interviews and Video CV received.
• License renewal, establishment card renewal.
• Monthly finance report.
• Ensure all employees’ attendance is accurate for payroll purposes.
• Human Resources - Gathering requirements of new joiners for PRO submission for visa processing. Leave tracking. Attendance tracking.
• Filtering and transferring calls.
In charge of clients confidential file. Opening, scrutinizing and sending it to the Traders for double checking. making sure its complete and correct.
• Sales call logs monitoring - ensure all sales person’s call are accurate based on generated PABX report.
• In charge of office supplies inventory.
• Ensure all membership sale are compete from Members details, signature and payment.
• Balancing / Reconciliation of daily sales. Ensure all the receipts matches the sales for the day.
• Banking of revenue.
• In charge of Supplier - purchasing, deliver and payments.
• Human Resources - in charge of employees leave (leave tracking and leave balance) . To ensure employees file are in proper filing and kept in high confidentiality. Coordinating with the PRO in regards with the employees visa status (newly hired staff and cancellation) all the necessary documents needed for visa application.
• In charge of monthly payroll. Ensure staff has bank account for WPS transfer. And or if no bank account ensure to pay staff on cash basis or cheque. And to update account who has new bank account for salary transfer. Handling Salary Certificate and NOC upon staff request.
• In charge of Fitness Team and Sales Team’s commission every month.
• Stock inventory
• Permits - liase with different department with Permit issuance (booth or event)
• Petty cash - reimburesemt and replenishing.
• In charge of monthly bills and rental payment.
• Prepare work order using Rosmiman (system used) - Responsible for work order creation, statistics, status changing and reports generation.
• Site Payroll and HR Administration - Responsible for site monthly payroll and other HR issues concerning our site such as leave application (sick leave or annual leave). Forwarding it to both client and Arabtec head office.
• Assisting Sub Contructors - In charge of assisting Sub Contructors needs such as work permit, gate pass and assure all complains will be forwarded to them directly.
• Helpdesk for tenants complaints - logging calls from tenants concern ( AC, electrical, elevator/lift, cleanliness issues) and other tenants concern. As well as coordinating with helpdesk at Arabtec head office.
• Advisory / Memo in charge - Responsible for sending advisory / memo for tenants via email or signage posting when emergency occurs in the building or any event which concerns the safety of tenants in the building.
• Assist Facilities Manager - Responsible for daily, weekly and monthly reports handed over to FM. And in charge of his meetings, events and other function at the site.
• Petty cash - handles site petty cash, reports, tallying and replenishing by the end of the month to Head Office.
• Invoices / LPO and Purchase Request - responsible for filing and forwarding to concern parties, either client or Arabtec head office.
• To promote good relationship with the client, site personnel and to provide a professional image of Arabtec Envirogreen.
• Integrity of database - Pertains to confidentiality of Aphelion (system used). Responsible for updating members’ information. Updating member’s status and members’ billing.
• Custodian of HR Administration - In charge for employees file. New joiners, application, re alignment, leave application, medical re imbursement.
• Purchase custodian - in charge for purchase request for all the supplies we need at the Club.
• Handling all Suppliers and invoices for their payment every month.
• Custodian of all stock pertaining to marketing, uniforms, consumables and stationery - in charge for monthly inventory, requested at the designated Supplier or Head Office.
• Custodian of Sales Administrative process - in charge of scrutinizing Sales team daily sale. (whether complete / incomplete) Filling and encoding at the system.
• Balancing / Reconciliation of Daily sales
• Everyday banking of revenue.
• Weekly / Monthly reports of Statistics and other Club Report which pertains to Club Statistics.
• Responsible for vending machine money. (reconciliation, inventory, purchasing and banking)
• Assisting Accounts Department with their needs.
• Manager On Duty at some shift requested. - manage the Club’s cleanliness, staff attendance, supplies, members’ queries and complain handling.
• Maintain constant communication with the needs of the members and co-staff. Perform front counter duties with professional manner and warm hospitality.
• Responsible of clubs brand standards. (cleanliness, promo materials, log sheets and GX board)
• Recording payments for new membership, PT sessions and spa treatments.
• Accountable for members check-in and accounts.
• Inventory of pro-shop apparels and consignment.
• Handling billing problems and membership concerns such as upgrading / downgrading, freezing, transferring and cancellation of membership.
• Answering all incoming telephone calls and further their enquiry to the correct departments.
• Call campaign. (collection call)
• Answers correspondences, emails, letters and fax and telephone calls.
• Maintains and coordinates schedules, coordinates meetings, team travel arrangements, and meeting facilities.
• Prepare travel expense reports.
• Prepare payroll for the workers.
• Track reimbursable expenses of the shop.
• Responsible for bookkeeping, organizing files and other clerical services.
• In charge of patients records.( taking and filling)
• Assisting patients with their concerns and also doctors needs.
• Taking patients ECG, blood sugar and weight.
• Monitoring doctors schedule, meetings and appointments.
• Responsible for the given doctors professionals fees and doctors tax.
• Answering phone calls. (inquiry of rates / doctors) Maintains and coordinates schedules, coordinates meetings, team travel arrangements, and meeting facilities.