Performance Manager
Etihad Airways
Total years of experience :9 years, 0 Months
● Manage and ensure compliance of all uniform standards through various measures and initiatives of 5, 500+ Cabin Crew.
● Conduct Style & Image checks on Cabin Crew at various locations such as Training Academy, Airport or Head Office.
● Conduct Performance meetings providing feedback as well as action disciplinaries where necessary based on crew performance.
● Provide support, guidance, coaching and counselling to all Crew members who may need assistance.
● Effective communication between self and other stakeholders within our division on any updates to manuals, processes and procedures.
● Assist and support Recruitment and Corporate events/film shoots to ensure Style & Image guidelines are consistently maintained - also conduct Recruitment utilizing prior interview skills experience.
● Manage the ‘Etihad Lifestyle Program’ which is a program designed to assist Cabin Crew to have a healthier lifestyle.
● Deputise for Performance Managers when on leave or during the appraisal period.
● Conduct Style & Image Sessions creating awareness of the importance but additionally setting standards to be followed as per procedure.
● During Airport disruptions, standby member to assist the airport team in their tasks if required.
● Lounge and Guest Services Recruitment (Local and Worldwide) - Screening/Shortlisting of applications, process planning, organizing Assessment days, continued correspondence with candidates.
● Etihad Recruitment Ambassador working closely with partner airlines creating/implementing their Cabin Crew recruitment process (Air Seychelles and Air Serbia)
● Dealing with Line Management to fulfill their manpower needs from a recruitment perspective.
● Deputizing for Internal Recruitment Manager whilst out of office.
● Internal Recruitment enabling promotion of existing crew (Progression to
senior roles. E.g. Cabin Senior, Cabin Manager)
● Leading and Conducting Assessment Days with a team of recruiters abroad and within UAE
● Continued involvement and support in recruitment of all categories of Cabin Crew (Cabin Senior/Cabin Manager/F&B Manager/Inflight Chef) Screening/Shortlisting of all InFlight
● Corresponding and meeting with Recruitment agencies with regards to potential candidates
● Organization of Recruitment drives (Hotel bookings, meeting halls, travel itinerary)
● Assist candidates (potential and new) with any enquiries regarding the available positions
Key Responsibilities:
• Screening/Shortlisting of all In-Flight applications (Cabin Crew, F&B)
• Leading and Conducting Assessment Days with a team of recruiters abroad and within UAE
• Involved in Recruitment of all categories of Cabin Crew (Cabin Senior/Cabin Manager/F&B Manager)
• Corresponding and meeting with Recruitment agencies with regards to potential candidates
• Involved in implementation of Etihad Airways Careers Website as well as Online Recruitment System (i-grasp) - Super User Access
• Organisation of Recruitment drives (Hotel bookings, meeting halls, travel itinerary)
• Assist candidates (potential and new) with any enquiries regarding the positions
Key Responsibilities:
• Screening/Shortlisting of all Cabin Crew Applications
• Sending Correspondence to candidates for interview
• Travelling to assist on Assessment days worldwide
• Using interview skills to conduct 1-1 interviews with candidates
• Assessing candidates during Recruitment activities
• Dealing with Cabin Crew/F&B Agencies
• Implementing changes in the Recruitment Process
Key Responsibilities:
• Scheduling of meetings/Taking “Minutes of meeting” notes
• Dealing with incoming phone calls
• Assisting the EVP with his day-to-day operations
• Maintaining correspondence with colleagues in relation to HR issues
• Working on MS PowerPoint to create presentations for HR meetings
International General Certificate of Secondary Education (IGCSE): Maths, English Language, English Literature, French, Biology, Economics, Business Studies