Relationship Manager
ICON Training and Coaching
Total des années d'expérience :15 years, 3 Mois
• Generate long term relationship with Clients
• Customize Training courses, Consult our partners in their Training Needs Analysis and Gap Analysis.
• Prepare and deliver Development Plans
• Responsible for the Sales & Marketing Plan and implementing it
• Continuously update market and competition knowledge to increase market penetration
• Finalizing deals with clients
• Achieving Sector target according to Business Plan
• Monitor and follow up on existing accounts
• Represent ICON at events to promote the company presence and business development
• Ensure communication between ICON and our partners
• Ensure efficiency after sales for our partners
• Continuously build and develop the network of contacts and sources of leads
• Prospecting / generating new sales leads at the sector
• Develop Proposals and customize Training
• Collecting Financials
KidZania Cairo, Edrak
Head of Training & Recruitment (May 2013-September 2013)
• Generate and implement the plans and strategies which insure a healthy labor relationship and an optimal organizational climate with the objective of guaranteeing the accomplishment of company policies, norms and procedures
• Develop and implement plans, programs and activities oriented to guaranteeing the correct personnel - company communication, with the objective of counting on an informed, solid and integrated personnel, giving them a sense of belonging to Edrak and seeing recognition for their work and accomplishments
• Planning a whole development plan for all KZC Employees, part time and full time
• Coordinate and establish agreements with suppliers, consultants and outsourcings of human resources for the continuing improvement of processes as well as the search for the best work practices
• Leading the recruitment team (Recruitment specialist and Recruitment Coordinator)
• Ensure the recruitment needs are met in a timely, cost effective and professional manner.
• Suggest proper medias for approaching the right candidates
• Follow up and coordinate with recruitment channels.
• Execute pre-screening and/or final phone/face to face interviews for mid-level / Managerial posts & supports all parties in concern with assessment.
• Submit candidate's offers and follow up until placing.
• Coordinate with universities, events in relation to targeted hires
• Use external sources of recruitment aiming to attract the best possible pool of candidates.
• Develop a pool of profiled CVs of suitable candidates in the different areas required for the company.
• Diffuse and insure the observance of the company mission, philosophy, values and essence
• Direct Reports: 1 Recruitment speacialist, 1 Recruitment coordinator, 2 Training coordinators.
KidZania Cairo, Edrak
HR Coordinator (January 2013-May 2013)
• Assisting with the scheduling of training sessions, and booking / notifying all relevant parties.
• Taking responsibility for ensuring all training rooms / venues, equipment, catering arrangements, and other requirements are booked up or canceled in advance.
• Sending out appropriate pre-course information to delegates / managers in advance of training courses.
• Keeping data of training suppliers and training materials up to date.
• Printing up of training support materials / handouts for training courses, and assisting with the creation or formatting of these where relevant.
• Assisting in training course set up / clear up before and/or after a training event.
• Sending out course evaluation (feedback) questionnaires following training courses and compiling / communicating feedback to the training manager.
• Recording all staff's training attendance
• Keeping training records and files up to date, filing forms.
• Preparation of staff manuals for all new employees.
• Assisting with arranging induction program timetables for new joiners.
• Arranging training provision as required by the business during annual leave / other absence of the training manager.
• Assisting in the delivery of training sessions at a basic/administrative level if required.
• Preparing and delivering team building events indoor / outdoor.
Achievements:
• Tailoring and customizing training materials for CIC University, Coca Cola and Microsoft.
• Design team building events using Experiential Learning technique for DHL Egypt, E-Era (NGO), OTVenture and Beyti.
Duties and responsibilities:
• Events logistics such as budgets, facilitators, helpers, venues and event contents.
• Marketing surveys.
• Client Data base, more than 600 companies.
• Business development, appointment, visits, discussions, TNA consulting, proposals and follow up to close the deals.
• Trainer (Facilitation and reflections) for experiential learning activities.
• Camps director for corporates.
Ilarion Commodities Company (Family Business)
Assistant Dirctor Manager (September 2009-September 2010)
BNP Paribas
Retail Account Officer (September 2008-August 2009)
Post Graduate Studies:
"Masters of Science in Human Resources Management", Edinburgh business school, Herriot Watt University. Expected to graduate by 2014.
"Masters of Science in Human Resources Management", Edinburgh business school, Herriot Watt University. Expected to graduate by 2014. Training and development: Strategic HRM, TNA and priorities, design training programs, evaluation of training effectiveness, relationship between training and development, methods of employee development, development for employability.
Bachelor of Business Administration, The Canadian International College (CIC), graduated May 2008, major Finance. Graduation project: Strategic and SWOT analysis for a leading communication company.
Egyptian high school diploma, New Ramses College, Cairo, graduated in 2004.