IT Operations Engineer
Accenture Services
Total years of experience :10 years, 0 Months
Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
•Responsible for design, configure, troubleshoot, build and integrate Networking Systems; (Routing and Switching, Datacenter, Security, Collaboration, Wireless etc.) for OnQ technologies based on customer sites.
•Configuration and implementation of Wireless Cisco access point, controlled by a wireless controller which is integrated with the active directory.
•Expertise in handing the POS interface, PBX and Doorlock issues.
•Remote into Application Server for restarting services in case of application slowness.
•Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
•Maintain network servers such as file servers, VPN gateways and intrusion detection systems.
•Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
• Perform problem management activities to minimize the adverse impact of faults and problems by errors within the network infrastructure and to prevent recurrence of faults related to these errors.
• Investigating, diagnosing and resolve all network problems
Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
•Responsible for design, configure, troubleshoot, build and integrate Networking Systems; (Routing and Switching, Datacenter, Security, Collaboration, Wireless etc.) for OnQ technologies based on customer sites.
•Configuration and implementation of Wireless Cisco access point, controlled by a wireless controller which is integrated with the active directory.
•Expertise in handing the POS interface, PBX and Doorlock issues.
•Remote into Application Server for restarting services in case of application slowness.
•Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
•Maintain network servers such as file servers, VPN gateways and intrusion detection systems.
•Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
• Perform problem management activities to minimize the adverse impact of faults and problems by errors within the network infrastructure and to prevent recurrence of faults related to these errors.
• Investigating, diagnosing and resolve all network problems
Airwatch configuration, enrollment and handling queries on iPhone, iPad, Android Devices and Handheld Devices(X-Dock & Non X-Dock).
•Responsible in providing L2 and L3 remote support to branch offices and site offices related to network, server and applications.
•Responsible for diagnosing/troubleshooting complex network issues, installation and configuration of network appliances such as Firewalls, Radius, VPN, Proxy, Load balancers, DNS/DHCP, Web Application Firewalls, standard network expansion activities, VMware and network Hardware and Software upgrades.
•Analyze, create and report on project implementation plans to minimize risk to network availability related to the IT scope based on the various awarded projects.
• Manage system performance issues, control the use of system software according to organization licenses, administration of the activities related to system security, backup and crash recovery.
•Administering & designing LANs, WANs internet/intranet, and Voice networks
•Antivirus installation, configuration and Updating (Symantec). Updating and desktops with latest upgrades/patches.
•Worked with the Problem Management and Request Management Team in finding solutions to tickets which cannot be resolved with the End User Services team.
Airwatch configuration, enrollment and handling queries on iPhone, iPad, Android Devices and Handheld Devices(X-Dock & Non X-Dock).
•Responsible in providing L2 and L3 remote support to branch offices and site offices related to network, server and applications.
•Responsible for diagnosing/troubleshooting complex network issues, installation and configuration of network appliances such as Firewalls, Radius, VPN, Proxy, Load balancers, DNS/DHCP, Web Application Firewalls, standard network expansion activities, VMware and network Hardware and Software upgrades.
•Analyze, create and report on project implementation plans to minimize risk to network availability related to the IT scope based on the various awarded projects.
• Manage system performance issues, control the use of system software according to organization licenses, administration of the activities related to system security, backup and crash recovery.
•Administering & designing LANs, WANs internet/intranet, and Voice networks
•Antivirus installation, configuration and Updating (Symantec). Updating and desktops with latest upgrades/patches.
•Worked with the Problem Management and Request Management Team in finding solutions to tickets which cannot be resolved with the End User Services team.
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