associate director customer operations
IQVIA
Total years of experience :14 years, 10 Months
Program Management, Delivery and Implementation
People Management
Project Management
Program and Delivery
Implementation services
services Delivery
Solutions/Modules: ISPACS, ISCV, DoseWise Portal
- Implementation and Consulting
- Solution support and Go-live for Philips Clients
Solutions/Modules: Infinitt PACS, Epic Radiant Integration
- Implementation and Consulting
- Responds quickly and efficiently to any application related incident to maintain quality and TAT
- Develops solution modifications, configuration, and workflows based on business requirements.
- Resolve PACS related issues and integration issues upstream and downstream.
- Responds to service requests and coordinates issue resolution.
Cerner Solution: RadNet, RadNet Desktop, CPDI (Cerner Provision Document Imaging), CAMM.
Philips PACS support: Intellispace PACS, Xcelera CVIS, PacsGear PacsScan
Speech Recognition Solutions: Nuance Power scribe, DMNE
• Supports business users in the analysis of requirements, process mapping, and the development of solution design specifications in accordance with organizational standards.
• Contributes to all aspects of the application lifecycle including implementation planning, design, build, testing, maintenance, and support.
• Provides recommendations for improvements, enhancements and innovations in assigned area to support high quality patient care, and research.
• Responds to service requests and coordinates issue resolution.
• Conducts job duties and responsibilities according to the organization’s business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology.
• Produces business process flowcharts, Creates communication plans (correspondence, presentations, and other materials) for knowledge transfer to leadership.
• Guides end users through complex application functionality.
• Responds quickly and efficiently to any application related incident that is sent via help desk to the team in accordance to Sidra service/support model.
• Develops solution modifications, configuration, and workflows based on business requirements.
• Develops test plans, test cases, test data, and test scripts Conducts solution testing and guides end users through complex application functionality.
Cerner Solution: Radiology, CPDI (Cerner Provision Document Imaging), CAMM.
Delivery Consultant Responsibilities:
• Assists client and project team in current state analysis of department workflows.
• Builds and maintains effective client relationships.
• Able to navigate across venues, using others’ expertise to resolve issues.
• Owns resolution for assigned client solution and/or implementation issues.(CCB Meetings)
• Effectively facilitates client testing and training events.
• Exemplifies expertise for technical investigation and solution trouble-shooting.
• Escalates risks and proposes mitigation strategies to appropriate leadership.
Test Analyst Responsibilities:
• Involved in understanding the Business Requirement Documents and Functional Requirement Documents.
• Responsible for Analysis of Requirements, Test Case Preparation, Test Case execution for different modules and analyzing the test results.
• Involved in writing the test Estimation Plan and Task Scheduling.
• Involved in writing the test plan; reviewing the Test cases and Writing SQL queries.
• Involve in Agile Methodologies \[Scrum Process\], defect tracking and preparing report,
• Generated the defect report and reported it to the development team for bug fixing Successful application of complex test design concepts to a given solution.
Starmark EMR Pathology Suite: Vital Axis (The Vital Axis Pathology Suite is a hosted application service, designed to support organizations receiving anatomic pathology laboratory specimens.)
• Involved in understanding the Business and Functional Requirement Documents.
• Responsible for Analysis of Requirements, Test Case Preparation, Test Case execution for different modules and analyzing the test results
• Involved in writing the test Estimation Plan and Task Scheduling.
• Involved in writing the test plan, Involved in reviewing the Test cases and Writing SQL queries.
• Involve in Defect tracking and preparing report Generated the defect report and reported it to the development team for bug fixing.
Engineering in Computer Science