Accounts Receivable Specialist
Al Shirawi Group Of Companies
Total years of experience :5 years, 5 Months
• Chase overdue invoices by telephone, email & direct visit within agreed timescales.
• Processing and generating reminder letters and monthly statements.
• Responsible for timely resolving of delinquent, short payments, disputes, returns and deductions.
• Reducing Debts and DSO to a target Minimum per month.
• Ensure all receipts and credits are correctly allocated.
• Preparation of LC documents (Letter of Credit Documents) for the customers having payment terms as LC & follow up for the customer for the acceptance of document.
• Undertake account reconciliations if required.
• Investigating and resolving queries relating to non- payment of invoices & processing customer related credit/debit notes.
• Continuously interacting and coordinating with site team, procurement & purchase department that the invoices are certified and forwarded to accountant for payments.
• Working to strict monthly and annually collections targets.
• Follow up on the bounced cheques, legal cases & works towards achieving the maximum amount from the bad debt.
• Negotiate payment schedules & payment plans that suit their current financial situation without affecting the debts.
• Performing regular credit review, evaluating and assessing credit worthiness of the customers.
• Establishing and maintaining good customer relationships to maximize account performance.
• Escalating challenges/issues to sales and management to recover the amount through their contacts.
• Responsible for preparing debtors aging report, MIS report & summary aging report every month for the management review.
• Strong decision making and problem solving skills.
• Follow up on past dues (Over Draft, Loan, Credit Cards and Auto loans write off & Bucket Cases) of assigned customers through Telephone, emails and field visits.
• Handling recovery for loans & credit cards.
• Maintains up-to-date customer contact information in the collections systems.
• Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high collectible or value accounts.
• Inform clients of overdue accounts and amount currently owed.
• Assisting customers for account closure.
• Assisting customers with legal cases for its documentation and release.
• Attempt to collect payment and achieve the current month's target.
• Attain all customer information, including phone numbers and addresses.
• Record new commitment to repay debt.
• Escalate customers to seniors in case of any discrepancy.
• Maintain positive customer relationship and minimize bad debt exposure.
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