call center agent
Convergys - Other locations
Total years of experience :10 years, 6 Months
Identifying customers’ needs, clarify information, research every issue and providing solution
Providing reports for leadership, management and guidance to all call center staff
Putting together daily performance senior managers
Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Assist with the updating of company policy and procedures with revisions when needed to ensure compliance with employment guidelines/laws
Utilize merchandising skills to drive sales through effective merchandise presentations.
Prepares all the necessary reports including deposit slips.