Smitha Menon

Key Job Responsibilities: • Manage daily Key Customer Distribution and liaise with clients, suppliers, and transport companies • Ensure all sales transactions are captured and processed in a precise and timely manner • Prepare RFQ's, execute orders, invoicing and payment follow up as required • Develop lists of customers as sales leads by cold calling, networking, and research • Commitment to health, environment and safety and the client’s best practices • Contribute to overall customer satisfaction by promptly answering emails and phone calls • Produce reports and statistics regularly on daily, weekly, and monthly basis

Key Job Responsibilities: • Coordinating with sub-contractors & vendors regarding Purchase Orders, Invoices, RFQ's, Claims and other service requests • Develop work schedules by allocating employees in shifts and positions • Oversee all staffing needs and operations of the company • Compile monthly reports for the tracking of overtime hours, personnel allocation, and staffing operations • Collaborate with payroll to ensure correct employee compensation • Responsible to maintain files, all information and records pertaining to employee’s

Key Job Responsibilities:  ● To coordinate and manage all movements of shipments coming in  and out of Dubai, both domestic and international  ● Handling telephone calls - both consignment queries and requests  for information   ● Facilitate and expedite communication between clients, suppliers,   and our project control center in the region to minimize delays  ● Monitor delivery schedules and coordinate with warehouse and Sea  freight departments to ensure on-time delivery   ● Monitor daily reports to ensure timelines are intact   ● Maintain and File Import Documents and related paperwork  ● Work closely with Suppliers, Forwarding Agents & Carriers to ensure  timely shipping, US Customs clearance and final delivery   ● Coordinate and execute all domestic/International import shipments bookings; works closely with all vendors and ensures that  shipments are handled as per the clients requirements   ● Additional duties assigned by department manager, as required by  business needs 

Key Job Responsibilities:  ● Handling customer queries related to accounts, credit cards,   business loans, salary transfer loans, mortgages and general  inquiries.   ● Maintaining Systematic Documentation of each enquiry.   ● Cross selling various products of the bank like Balance Transfers,   Cash on Call   ● Generating leads for the bank and routing it to the respective  channels.   ● Resolving 1st level customer complaints and resolving with First  Time Resolution (FTR).   ● Maintaining and monitoring new updates related to banking sector.  ● Meeting monthly productivity targets while maintaining a good  quality score.  ● Proactively identifying and escalating issues and improving existing  follow-up process. Assisting Team Leader in day to day activities of  the team and the department.   ● Receiving and consolidating various kinds of service requests  received from customers via call centre executives and sending it to  specified channels accordingly

Key Job Responsibilities:  ● Monitoring/Auditing Inbound and Outbound calls of the call centre  agents.   ● Providing positive and constructive feedback to agents for Service  Improvement.  ● Achieving and maintaining a positive customer experience.   ● Preparing Objective Action Plan for the bottom quartile agents.   ● Call Calibration with UK Quality Analysts.  ● Conducting huddles on a regular basis. Conducting On Job  Training/Soft-Live for the new hire.   ● Develop Strategies and Operation Plans to achieve the set Client  Targets.   ● To perform job functions as required by the Head of Operations.  

Key Job Responsibilities:  ● Outbound calls to Medical Insurance Companies/Legal and federal  representatives towards speedy resolution of Medical claims.   ● Attending inbound calls of Medical Insurance companies and  patients towards queries and giving correct timely feedback.   ● Maintaining Systematic Documentation of each Medical Claim/Case.   ● Maintaining and monitoring new updates related to US Healthcare  System.   ● Meeting daily productivity targets while maintaining a good quality  score.   ● Proactively identifying and escalating issues and improving existing  follow-up process.