IT Executive
Eltizam Asset Management
Total years of experience :20 years, 5 Months
IT Exeutive
• Monitoring and administer on LAN servers status daily to the IT Manager.
• Delivered global IT support effectively.
• Handling installation & Configuration of Windows platforms, Citrix, VPN, Navision, TM1.
• Handling Printer Drivers Installation and troubleshooting Printer related issues in Windows 2008 server.
• Providing End Users support.
• Creating and Managing AD accounts, Groups, Policies.
• Performed troubleshooting of all kind of Mail POP3, Active directory, Group Policies, DNS, DHCP.
• Carried out resetting of Window, Webmail password.
• SonicWALL configuration and troubleshooting.
• Managed the tickets by following Standard Operating Procedure (SOP) and Service Level Agreements (SLA).
• Installation & Troubleshooting of Sonicwall Basic, Access rules, VPN box to Box, GVC, SSL, View point, ADSL Router, Wifi router.
• Provided daily performance report to the Project Manager.
• Served as point of contact for the users in various applications including OS, hardware and laptop related issues. Also, delivered technical support for 9 towers.
• Carried out laptop healthy checkup on quarterly basis; created a backup for the user data; installed antivirus (Mc fee, Norton, Kaspersky, Symantec, AVG); updated antivirus and security patches.
• Experienced in managing and troubleshooting Network (LAN), Wireless Technologies and Bluetooth related issues; installation and configuration of Microsoft Outlook Express, Windows Mail, Virtual Private Network (VPN), Lotus Note and backup.
• Addressed to the call in WCCC; tracked call log and prioritized billable calls. Conducted spare indent in WCCC.
• Followed up on the renewal of AMC for the customers.
• Set up and maintained strong rapport with vendors to gain repeat business.
• Provided daily performance report to the Project Manager.
• Served as point of contact for the users in various applications including OS, hardware and laptop related issues. Also, delivered technical support for 9 towers.
• Carried out laptop healthy checkup on quarterly basis; created a backup for the user data; installed antivirus (Mc fee, Norton, Kaspersky, Symantec, AVG); updated antivirus and security patches.
• Experienced in managing and troubleshooting Network (LAN), Wireless Technologies and Bluetooth related issues; installation and configuration of Microsoft Outlook Express, Windows Mail, Virtual Private Network (VPN), Lotus Note and backup.
• Addressed to the call in WCCC; tracked call log and prioritized billable calls. Conducted spare indent in WCCC.
• Followed up on the renewal of AMC for the customers.
• Set up and maintained strong rapport with vendors to gain repeat business.
• Prepared daily and weekly performances reports for Regional Manager’s review.
• Addressed to escalated calls plus intercepted calls to find errors and corrected the same.
• Carried out review meetings to improve team performance and imparted knowledge to newly recruited staff.
• Extended support to customers; explained them clearly about tariff.
Qualified IT Professional with 9 plus years of total work experience in IT field and customer service. Demonstrated expertise in providing high level of support in IT departments operation including functional skills in networking, computer hardware engineering, project coordination, and helpdesk support. Have a disciplined and solutions oriented work approach; skilled in dealing with vendors, consultants plus external agencies; and know-how for modern technologies seeking challenging post in any progressive enterprise.