Sales & Business Development Manager
JoinEight Infotech Pvt Ltd.
Total years of experience :7 years, 11 Months
● Acquire clients, negotiate and sell JoinEight’s ATS product(Human Resource SaaS).
● Present the company to potential clients. Run sales cycle from researching prospects to cold calling, in-person meetings, pitching, consulting, negotiating and closing deals.
● Qualify leads as sales opportunities and pursues closure. I am responsible for about 40% of the new logo ARR on our sales floor.
● Lead potential clients to an understanding of the options or solutions that are applicable to their situation by executing live demonstrating how features and benefits match their needs.
● Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.
● Utilize tools like Hubspot, Freshworks, monday.com, Jira, and Confluence to analyze client behavior in order to create and build an optimal implementation process.
After 6 months, I was promoted to do a life cycle of sales which includes business development:
● I'm responsible for pipeline management and forecasting that I report directly to our CEO.
● Developing and nurturing ongoing relationships with a diverse portfolio of scaleups and mid-size companies, to make their recruiting and hiring process more efficient.
● Responsible for all facets of customer account management with upsells of current functionality and
cross-selling of new functionality and services.
● Pro-actively monitored and managed client urgent issues by parallelly working closely with product, R&D & automation teams on new requirements.
● Successful in day-to-day operations to achieve optimum performance, profitability, and 100% customer satisfaction.
● Analyze the spreadsheet of market analysis, inventories, adhering to food safety regulations, allocating resources,
administering payroll, and ensuring customer satisfaction.
● Constructed commercial sense with promotions and marketing campaigns.
● Vendor’s management, planning budgets, recruiting employees, handling social media, solving customer complaints,
assessing customer satisfaction, and developing marketing strategies.
● Profit & loss management achieved profitability through revenue growth and cost control.
● Lead generation, which influences the success of both the telesales team and the field sales team.
● Prospects qualifying questions about customer’s interest in a product to determine how likely they are to buy.
● Inform customers about new products or promotions that are relevant to their needs or preferences & deal with
inquiries.
● “Motivational interviewing” or “Decisional balance” questions to encourage customers to explore their own
motivations. Comprehensive problem-solving abilities.
● Educate customers about products & services through events and direct marketing campaigns.
● Find better ways to differentiate the company's products, making them more desirable than the competitions' wares.
● Analyzing and interpreting the Real Estate owned commitment, title search and categorizing of the different types of
title issues and resolution strategies adopted to resolve the title issues.
● Executing innovative ways to resolve defects - Identifying items that might affect the validity of a foreclosure
proceeding and the effects of deficiencies upon a marketable title.
● Coordinating with various parties such as attorneys and title companies and internal departments daily, to resolve
issues and improve on the work-flow process to exceed SLA requirements.
● Speed up the resolution of title issues through regular status calls, escalation & proposing resolution strategies to
accelerate issue clearance.
SSLC
