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suaad Hameed, Office Administrator

suaad Hameed

Office Administrator·Let’s Speech Center,

Kuwait

Bachelor's degree, English language

Work experience

Total years of experience: 9 years, 8 months

Office Administrator

June 2023 - February 2026

Let’s Speech Center,

Sharq, Kuwait Hybrid

June 2023 - February 2026

• Managed day-to-day administrative tasks, including scheduling classes,
preparing the front desk, and ensuring a welcoming environment for students,
parents, and visitors.
• Managed high-volume phone inquiries (15+ calls daily) provided accurate information and
contributed to increased sales through professional customer service.
• Handled scheduling, calendar management, invoice preparation, and monthly payroll
reviews with high accuracy.
• Provided administrative support across departments, organized events and training
sessions, and followed up on program renewals to meet sales targets.
• Translated between English and Arabic in meetings and documents; assisted in
developing marketing materials to attract new students.
• Proctored weekly assessments and managed tuition payments and financial reports

Company industry:
Medical Clinic
Job role:
Administration

front office admin

June 2023 - February 2026

Lets Speech Center

Sharq, Kuwait Hybrid

June 2023 - February 2026

June 2023 - February 2026
• Managed day-to-day administrative tasks, including scheduling classes,
preparing the front desk, and ensuring a welcoming environment for students,
parents, and visitors.
• Handled monthly expense reports, processed tuition payments, and prepared
financial reports.
• Supported teachers by organizing classroom resources and distributing learning
materials and supplies.
• Maintained office equipment and managed general administrative operations
• Managed high-volume phone inquiries (15+ calls daily) provided accurate information and
contributed to increased sales through professional customer service.
• Handled scheduling, calendar management, invoice preparation, and monthly payroll
reviews with high accuracy.
• Provided administrative support across departments, organized events and training
sessions, and followed up on program renewals to meet sales targets.
• Translated between English and Arabic in meetings and documents; assisted in
developing marketing materials to attract new students.
• Proctored weekly assessments and managed tuition payments and financial reports

Company industry:
Medical Clinic

Office Administrator

February 2023 - January 2026

Let’s Speech Center-June

Al Kuwait, Kuwait

February 2023 - January 2026

• Handling expense reports on a monthly basis
• Preparing office equipment and front desk on a daily basis.
• Managing day-to-day administrative tasks.
• Scheduling classes
• Ensuring a welcoming environment for students and parents and visitors.
• Supporting teachers by organizing classroom resources.
• Distributing learning materials, textbooks and supplies to students and teachers.
• Financial tasks such as processing tuition payments and reports.

Company industry:
Administration Support Services
Job role:
Administration

receptionist secretary

September 2021 - March 2023

Oxford learning center

Al Kuwait, Kuwait

September 2021 - March 2023

- Able to work on computer.
- Fast in learning new skills and new experiences.
- Able to translate from English to Arabic.
- Work in any environment with different people and cultures.
- Able to translate from English to Arabic and vice versa for any field given.
- Answering calls in the correct manner thus creating a boost in sales.
- Good at scheduling and organizing planners and calendars.
- Preparation of invoices for customers.
- Qualified to calculate programs start and end date.
- Reviewed monthly payrolls for minimal errors.
- Aware of preparing invoices and sales report
- Dealing with people in a manner, which shows sensitivity, tact, and professionalism.

Company industry:
Public Administration
Job role:
Secretarial

Secretary/Receptionist

September 2021 - March 2023

Oxford Learning Center

Al Kuwait, Kuwait

September 2021 - March 2023

• Provided administrative support to various departments.
• Assisted in organizing company events, training sessions and projects.
• Translated from English to Arabic and vice versa in meetings and multiple works.
• Communicated in any environment with different people and cultures.
• Answering +15 calls a day in the correct manner with the correct information thus
creating a boost in sales.
• Scheduled and organizing planners and calendars creating ease for the team.
• Preparation of invoices for customers.
• Qualified to calculate programs start and end date.
• Reviewed monthly payrolls for minimal errors.
• Proctored assessments weekly.
• Financial tasks such as processing tuition payments and reports.
• Followed up on Agendas/Calendars with the team.
• Followed up on monthly program renewals to hit monthly sales target.
• Greeted customers in a professional manner.
• Assisted in developing marketing materials and campaigns for attraction of new
students.

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Secretary / Receptionist

September 2021 - March 2023

Oxford Learning Center,

Al Kuwait, Kuwait Hybrid

September 2021 - March 2023

• Handled scheduling, calendar management, invoice preparation, and monthly payroll
reviews with high accuracy.
• Provided administrative support across departments, organized events and training
sessions, and followed up on program renewals to meet sales targets.
• Translated between English and Arabic in meetings and documents; assisted in
developing marketing materials to attract new students.
• Proctored weekly assessments and managed tuition payments and financial reports.

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Secretary in

January 2020 - February 2020

Trading and Contracting Company-2019

Al Kuwait, Kuwait

January 2020 - February 2020

• Managed the companys front office operations, including answering phones, greeting
visitors and handling incoming and outgoing circumstances.
• Scheduled and coordinated appointments for rental apartments.
• Handled general office tasks.
• Managed office email communication with clients and suppliers with professional behavior.

Company industry:
Administration Support Services
Job role:
Secretarial

Secretary

January 2019 - February 2020

Trading and Contracting Company,

Al Asimah, Kuwait Remote

January 2019 - February 2020

• Managed front-office operations, including greeting visitors, answering phones, and
handling incoming/outgoing correspondence.
• Coordinated appointments for rental apartments and maintained professional
communication with clients and suppliers via email.

Company industry:
Construction & Building
Job role:
Secretarial

Customer Service Representative

December 2017 - December 2018

Dar Al Iman,

As Salimiyah, Kuwait

December 2017 - December 2018

• Delivered high levels of customer satisfaction and consistently met monthly targets for
call time and service quality.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

English Teacher

January 2015 - December 2017

Academic Institution,

Janub as Surrah, Kuwait Remote

January 2015 - December 2017

• Designed engaging lesson plans tailored to different learning styles and taught English
as a Second Language.
• Created a positive and inclusive classroom environment while conducting regular
assessments to track student progress.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Teacher

December 2015 - January 2017

Academic Institution-January

Al Kuwait, Kuwait

December 2015 - January 2017

-Designed engaging plans lessons for various teaching styles.
-Positive and inclusive environment for classes.
-Taught English as a Second Language.
• Conducted regular assessments to evaluate progress.

Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Kuwait university

November 2022

November 2022

Bachelor's degree, English language

Kuwait

Worked in an academic institute in Al Salam area as an English teacher (2 years). - Worked in a phone center (1 year). - Worked as a Secretary in Trading and Contracting Company (6 months). - Worked as Secretary/Receptionist at Oxford Learning Center (1 year and 7months). Professional/skills: - Able to work on computer. - Fast in learning new skills and new experiences. - Able to translate from English to Arabic. - Work in any environment with different people and cultures. - Able to translate from English to Arabic and vice versa for any field given. - Answering calls in the correct manner thus creating a boost in sales. - Good at scheduling and organizing planners and calendars. - Preparation of invoices for customers. - Qualified to calculate programs start and end date. - Reviewed monthly payrolls for minimal errors. - Aware of preparing invoices and sales report - Dealing with people in a manner, which shows sensitivity, tact, and professionalism.

Kuwait University

November 2020

November 2020

Bachelor's degree, English Language & Literature

Kuwait

Kuwait University, Faculty of Arts

November 2020

November 2020

Bachelor's degree, English Language & Literature

Kuwait

jawhara al saleh

July 2012

July 2012

High school or equivalent, English

Kuwait

Skills

Receptions
Expert
Receptions
Expert
Call Center
Expert
Call Center
Expert
Teaching English
Expert
Teaching English
Expert
Receptionist
Expert
Receptionist
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Administration
Intermediate
Administration
Intermediate
Ms word
Expert
Ms word
Expert
Computer Secretarial Course (MS Word, Excel, Power Point and internet)
Expert
Computer Secretarial Course (MS Word, Excel, Power Point and internet)
Expert
Basic Computer Secretarial Course (MS Word, Excel, Power Point and internet).
Expert
Basic Computer Secretarial Course (MS Word, Excel, Power Point and internet).
Expert
Receptions
Expert
Receptions
Expert
Call Center
Expert
Call Center
Expert
Teaching English
Expert
Teaching English
Expert
Receptionist
Expert
Receptionist
Expert
Executive Secretary
Expert
Executive Secretary
Expert
ADOBE PHOTOSHOP
Intermediate
ADOBE PHOTOSHOP
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LANGUAGE ACQUISITION
Intermediate
LANGUAGE ACQUISITION
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
SECRETARIAL EXPERIENCE
Intermediate
SECRETARIAL EXPERIENCE
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CALENDAR MANAGEMENT
Intermediate
CALENDAR MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
EXPENSE REPORTS
Intermediate
EXPENSE REPORTS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Basic Computer Secretarial Course (MS Word, Excel, PowerPoint, Internet)
Adobe Photoshop Course
in Basic Computer Secretarial Course
adobe Photoshop
A course in ICSA (MS Word, Excel, Power Point and internet).
Feb 2014