Head of IT / e-Business Manager
Axis Insurance Brokers LLC
Total years of experience :21 years, 2 Months
- Plan, organize, direct, control and evaluate the operations of information systems and Electronic Data Processing (EDP)
- Develop and implement policies and procedures for electronic data processing and computer systems operations.
- Meet with managers to discuss system requirements, specifications, costs and timelines
- Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Control the computer systems budgets and expenditures
- Driving the evolution of systems and applications with our suppliers (ERP, CRM) while setting standards and processes for the local teams.
- Leadership and pragmatic approach towards integration of other e-systems and tools such as CRM
- Support local teams with the optimization of their local campaigns
- Provide leadership on integration and utilization of existing and new processes and e-tools
- Report on progress and issues using the tools in place
- Manage projects development from initiation to closure.
- Be accountable for project results along with project sponsor.
- Work with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing.
- Complete work breakdown structure to estimate effort required for each task.
- Provide a project schedule to identify when each task will be performed.
- Clearly communicate expectations to team members and stakeholders.
- Act as a mediator between stakeholders and team members.
- Resolve any issues and solve problems throughout project life cycle.
- Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms.
- Determine if external consultants or contractors will be required to complete project plan. If required, recruit and manage approprite staffing resources.
- Track and report on project milstones and provide status reports to sponsor.
- Lead, coach, and motivate project team members on a proactive basis.
- Ensure all project documents are safely archived following project completion.
- Agreeing project objectives
- Representing the client's interest
- Providing independent advice on the management of projects
- Organising the various professional people working on a project
- Risk assessment
- Making sure that all the aims of the project are met
- Making sure the quality standards are met
- Using the latest IT to keep track of people and progress
- Recruiting specialists and sub-contractors
- Monitoring sub-contractors to ensure guidelines are maintained
- Accounting, costing and billing
- Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of projects
- Maintains effective communication and working relationships with customers and project team
members.
- Develop IT system review schedules, audits and acceptance tests for each phase of a project
Management:
- Managing Scope, Time & cost, and the technical expertise required within budget constraints
- Remote supervision of teams and technical staff tire 1, tire 2
- Consulting with directors, managers and stakeholders and making decisions to achieve the best possible goals
- Introducing best practices and processes to smooth IT operations
- Recruitment of staff including staff salary reviews, disciplinary action
Manage Information Technology Infrastructure & Database:
- Plan, organize, direct, control and evaluate the operations of information systems and Electronic Data Processing (EDP)
- Develop and implement policies and procedures for electronic data processing and computer systems operations.
- Meet with managers to discuss system requirements, specifications, costs and timelines
- Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Control the computer systems budgets and expenditures
System Analysis:
- Defines application problem by conferring with clients; evaluating procedures and processes
- Develops solution by preparing and evaluating alternative workflow solutions
- Controls solution by establishing specifications; coordinating production with programmers
- Gathering information about the system by users and documents, regulations and instructions relating to the system.
- Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to users
- Review new or modified programs, including documentation, diagram, and flow chart, to determine if program will perform according to user request
- Recommend program improvements or corrections to programmers
- Review computer operating log to identify program processing errors
- Enter instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards
- Observe computer monitor screen during program test to detect error codes or interruption of program and correct errors
- Identifies differences between establishment standards and user applications and suggests modifications to confirm to standards
- Set up tests at request of user to locate and correct program operating error following installation of program
- Conducts compatibility tests with vendor-provided programs
- Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation
- Write documentation to describe program evaluation, testing, and correction
- Evaluate proposed software or software enhancement for feasibility
- Full lifecycle application development
- Designing, coding and debugging applications in various software languages
- Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
- Front end graphical user interface design
- Software testing and quality assurance
- Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
- Maintain records and files of work and revisions
- Edit, standardize, or make changes to material prepared by other writers or establishment personnel
Zarqa Private University is a well known jordanian university located in zarqa city. I was an active student in the computer science college and accomplished my college credits with four years with a good grade. My graduation project was developing a pharmacy database system using Oracle technology. The application helps the pharmatist to manage and speed up the process of the pharmacy. Reference: Http://www.zpu.edu.jo