Regional Production Data Manager
Axa Insurance
Total years of experience :18 years, 1 Months
Heading the hybrid infrastructure, database and middleware teams. Responsible for platform availability, stability and change governance across the organization
• Managing 10+ on/offshore resources providing cloud, Database, middleware and infrastructure services to the organization.
• Responsible for building/maintaining application and database availability, performance and integrity across the platforms.
• Implement deployment automation and devsecops practices across the organization
• Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability by 20%.
• Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs
• Awarded Axa Gulf Innovation Award 2.0 for Fraud Analytics and Detection
• Awarded Gulf Top Perfomers for critical database consolidation project in 2010
• Implement best practices in monitoring, tracing, alerting, auditing, and incident response of all Oracle and SQL Server Databases. Utilized Automatic Database Diagnostic Monitor (ADDM) to reduce DB time by diagnosing key problems such as Expensive SQL statements, I/O performance issues, locking and concurrency issues, Excessive parsing, Resource bottlenecks (including memory and CPU bottlenecks) and recommending a solution.
• Planned and implemented system-wide upgrade of all Oracle databases from 11g to 19c
• Upgraded Oracle Grid Control server to Oracle Cloud Control (13c) in support of all Oracle installations
• Participation in DR drills to review and optimize the database switchovers, replications, and database resilience.
• Installed and configured Oracle 11g RAC databases and SQL Server ALWAYS ON for test and production environments.
• Handled Large scale Oracle OLTP database for the key clients such as Oriental and star health insurance
• Administer 300+ Orion and Premia clients using Oracle databases, application servers, discoverer on both OLTP and OLAP for MEARC region
• Troubleshooting the various issues logged in the support portal based on call priority Involved in complex migrations from lower versions of the database to higher versions
• Administered 3+ Oracle databases totaling 500 GB, OLTP database for our clients Oriental and star insurance
• Member of the Technical Architecture Team and Production Support DBAs groups
courses: Technology has four core modules, four elective modules and culminates in a 15,000 20,000-word dissertation.
