Senior Manager IT
Lenovo
Total years of experience :13 years, 11 Months
Recruited and managed a team of 35 IT developers, fostering
collaboration, skill development, and a high-performance culture
● Implemented effective performance evaluation processes resulting in
improved team efficiency and individual growth
● Oversee the end-to-end delivery of all software development projects
collaborating closely with other global engineering teams and centers.
● Cultivated open lines of communication across departments, ensuring IT
initiatives were aligned with business needs and expectations
● Ensure the highest quality of software deliverables, incorporating best-inclass development, testing, and deployment practices.
● Developed and implemented key performance indicators (KPI) to measure
the impact of IT initiatives, resulting in a 20% reduction in customer support
issues and a 15% increase in team efficiency over 6 months.
● Manage and own the budget for team expansion, ensuring the optimal
allocation of resources and a clear ROI on investment decisions.
Guided and directed a diverse team of 40 members, spanning multiple
regions including India, EMEA, and the Americas, fostering cohesion and
collaboration.
● Orchestrated global digital promotions on Dell.com, overseeing pricing,
content, imagery, and video elements, while continuously optimizing
campaigns for maximum effectiveness.
● Ensured successful release sign-offs with a 100% track record of meeting
release schedules and mitigating potential online channel impacts.
● Championed the successful launch of numerous products across diverse
segments and countries, contributing to Dell's global market presence.
● Ensured the flawless execution of promotional campaigns and website
content updates, resulting in a seamless online customer experience and
positively impacting profitability.
● Utilized data-driven insights from KPI analysis to drive a significant 20%
reduction in customer churn. Earned recognition for maintaining a highly
engaged and low attrition-rate team.
● Proactively enhanced team performance through the development of
impactful training programs and collaboration on motivational events with
sponsor companies.
● Cultivated a culture of effective teamwork through clear communication
and regular team meetings, facilitating cross-functional collaboration.
● Identified and implemented process improvements using automation
methods, leading to an overall quality enhancement in workflow efficiency.
● Proficient in measuring and reporting on performance metrics across
diverse areas. Collaborates closely with senior management and
stakeholders to drive informed decision-making.
● Strong interpersonal and communication skills, fostering positive
relationships with colleagues, customers, and stakeholders.
● Collaborated closely with Marketing & Merchandising, resulting in
successful product launches, increased revenue from marketing campaigns.
● Set and exceeded performance targets, leading to a 25% increase in team
productivity and cultivated talent for leadership roles within the
organization.
Site Merchandising Operations
●Led end-to-end development, maintenance, and support of digital content, including websites, mobile sites, and mailers.
●Proficient in tools like Tridion, Intershop, and PHP admin for webpage creation and deployment.
●Collaborated with stakeholders on content strategy and execution.
●Utilized Webtrends for analytics tasks.
●Drove profitability in E-commerce for the company.
●Played a pivotal role in a successful 2012 Q4 sales effort.
●Contributed to TomTom product launch operations in Amsterdam.
Orchestrated digital marketing activities across all seven Business Groups of Philips for APAC, EMEA, LATAM, and NA regions.
●Planned and executed campaigns for IFA and localized campaigns for countries/regions.
●Conducted quality checks and resolved website bugs.
●Coordinated with the Omniture team to generate and provide site health and tracking reports to the Central Business.
●Offered solutions to the Philips Brand team for the effective implementation of online campaigns, including SEO strategies, organic search optimization, and recommended technology on various online platforms.
●Proficiently utilized the CRM edialog tool for mass mailer campaigns in HTML format, including tracking code creation and report generation.
●Managed the uploading and tagging of videos on the Philips YouTube Channel.
●Worked closely with the central business marketing team in the Netherlands and regional marketing teams.
●Provided comprehensive support for online interactions with Philips customers, including campaign briefs, content creation and integration, and content management.
●Oversaw operational activities related to web and database servers, ensuring reliable functioning and troubleshooting, including coordination with onshore and offshore ITMO teams.
●Successfully completed a project for the IFA electronics exhibition in Germany, involving the creation of over 100 webpages, tracker maintenance, and regular client reporting to meet project timelines.
Designed and developed social networking platforms, enabling users to connect, create communities, build social profiles, post micro-blogs, and share videos.
●Utilized the LAMP (Linux, Apache, MySQL, PHP) stack as the development environment.
●Customized HTML code, modified CSS, and designed Joomla templates to enhance the user experience.
●Implemented JavaScript for enhanced site functionality.
●Remotely managed community-related functions using Joomla, including the integration of Google apps, analytics, and Webmaster tools for improved site performance and user insights.
