Client Service Executive
Iris Health Services
Total years of experience :7 years, 1 Months
To provide all kind of services with respect to medical insurance to clients, brokers and insurance companies to complete and oversee a variety of professional assignments to review, evaluate, authorise and monitor services provided and received under workers' compensation claims. Also, to implement and apply medical cost containment procedures and guidelines to providers of medical care and utilisation practices.
Handing inbound and outbound calls from some of the major companies in UAE. Providing high quality, high touch services to standard customers and private accounts. Managing daily customer transactions and inquiries accurately within established deadline and in accordance with firm and business policies and procedures. Acting as an adviser to customers on the account related needs. Following -up and resolve customer inquiries and issues through effective interaction with the customer, advisers, branches, operation team in a timely and professional manner.
Joined in as a trainee in customer service and support, basically when I finished, I was relationship executive cum secretary to one of our directors.
COIL is a broking and advisory firm which deals in equity and commodity markets.I was looking after the business from all over North India. Had a team and was responsible for the business development over North India.