Senior Sales Officer
Mashreq Bank
Total years of experience :12 years, 11 Months
•Provide the bank customer's financial services which exceed customer's expectations by
delivering an unbiased, competent, and timely and problem free service;
•Establish and maintain effectible relationships with new / existing customers, establishing their needs and advising on the suitability of services to enhance customer satisfaction;
•Visit business customers and attend meetings with them for revenue mobilization;
•Provides product descriptions and content;
•Follow-ups for the prospect clients awaiting approvals;
•To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns;
•To maintain records of all approvals and requests and reports handled;
•Screening & processing documents for loan processing;
•To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved;
•Ensure that the requirements are fulfilled;
•Provide professional insurance and investment planning services by meeting new and existing customers;
•Actively networking to find new customers and generate lists of prospective clients;
•Assisting individuals, businesses and families in selecting the most suitable policies;
•Attend scheduled meetings, obtain fact finding, and explain features, benefits and drawbacks of various policies, giving interesting presentation;
•Responsible for calling policy holders to explain the terms and conditions of the policies;
•Ensure policy documentation and requirements are filled to receive underwriting approval of proposed plan.
• Review own sales performance;
• Follow-up with clients;
• Demonstrate product to customers
• Use graphics and slideshows during presentation.
• Answer questions about product.
• Visit trade shows to demonstrate product.
• Social support for families who find themselves in difficult situations, foster families;
• Social work with young people, young families on the preparation for family life, the birth of the child and the prevention of early child abandonment;
• Social prevention of negative phenomena in the child and youth environment, the promotion of healthy lifestyle among youth, increasing legal literacy for children, youth and their parents;
• Providing qualified, anonymous and free of socio-psychological, pedagogical counseling, information, legal assistance;
• Working with volunteers, support and development of the volunteer movement;
• Prevention of various forms of domestic violence, the provision of social services to victims of domestic violence;
• Social adaptation and integration into modern society of children and young people with functional limitations;
• The provision of psychological, social, educational, legal, social and medical information services in overcoming
• Advice on fashion and style;
• Greeting customers who enter the shop;
• Be involved in stock control and management;
• Assisting shoppers to find the goods and products they are looking for;
• Stocking shelves with merchandise;
• Answering queries from customers;
• Reporting discrepancies and problems to the supervisor;
• Giving advice and guidance on product selection to customers;
• Keeping the store tidy and clean, this includes hovering and mopping;
• Responsible dealing with customer complaints;
• Working within established guidelines, particularly with brands;
