Senior Manager Delivery
Cognizant Technology Solutions
Total years of experience :21 years, 6 Months
At Cognizant, I am responsible for end to end management of the program delivery- which includes service delivery processes- transformation- cost optimization- people practices- customer satisfaction- contractual deliverables- risk management- internal & customer governance and enable business growth.
Also responsible for managing the day to day tasks related to managing the program in a Delivery Manager role with the P&L responsibility.
My Role is to manage the technical delivery of the client in all aspects in collaboration with horizontal groups, vertical teams etc
Responsible for managing large portfolio within the global shared services accounts
Provide guidance and mentorship to at least next 2 levels of support teams.
Responsible for Performance management and career development of the team members.
- At TechM, I am responsible to create significant Revenue streams within Service / Project Management, Consulting and Governance.
- Leverage the Presales/Sales and Delivery Units to proactively discuss and prepare for opportunities related to ITSM / ITIL / IT Infrastructure Governance related to Consulting / Project Management opportunities.
- SPOC for UK Financial order book and external alliance partners in UK
- Nurture customer engagement and loyalty with repeat and increased business and testimonials and admiration for the delivered services.
- Build eminent and innovative intellectual capital by contributing to white papers, reusable artifacts and solution frameworks
- Nurture leadership by identifying critical characteristics in consultants that can be developed and groom them to be successful leaders
- Formulate strategies that deliver competitive advantage for business needs and meet the goals and mission of the business in UK
- Manage all UK local hiring to fulfill the recognized opportunities.
- Measure resource utilization and billability of associates on projects.
- At Budget, I am responsible to manage and develop central region to operational success and financial profitability with management responsibility for corporate locations across the functional areas of IT, operations, sales, after sales service and receivables.
- Develop and execute strategies, solutions, and improvements, and responsible for all operational activities within the region.
- Sets and executes the strategy to grow revenue, sales market share and profit.
- Responsible for cost saving initiatives and controlling costs
- At Unisys, I am responsible for the Project Management activities for IT infrastructure projects ( Server Build, Server Refresh, SAN Allocation, Virtualisation, Messaging etc) in Financial, Banking and Communication domain
- Transition and Engagement of multiple accounts from Unisys NA, UK, CE, APAC, LAC.
- Planning and Implementation of standard framework based on Lean Methodologies among various IT support account
- At Unisys, I was responsible for the End User Support to more than one lacks users environment. I was also responsible for team management for more than 75+ team members.
- UGSI showcased Six Sigma Lean Green Belt project On Customer Satisfaction, for a global client benefiting the organization in retention of client’s business and renewal of contractual services worth 1.3 million USD.
- Remediated RED accounts, to sustain service delivery and good CSAT.
- At SITEL, I was responsible for the conducting Management Development Programs, Product and Process training.
- During my tenure at ITC Infotech, I was responsible Level 3 support for all Sony Products.
Executive Program for Young Professionals
Bachelor of Science in Computer Science