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Irsa Tahirah Malik, Sales and Customer Service Executive

Irsa Tahirah Malik

Sales and Customer Service Executive

CMPak Ltd

Location
United Arab Emirates
Education
Master's degree, Msc Mass Communication
Experience
2 years, 1 Months

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Work Experience

Total years of experience :2 years, 1 Months

Sales and Customer Service Executive at CMPak Ltd
  • Pakistan - Islamabad
  • February 2009 to February 2011

• Handle customer’s queries and problems.
• Manage office systems according the prescribed standards
• Top sales performer in inbound sales for consecutive 7 months which led me to earn a Quality Sales Award on highest post-paid connection sale nation wide
• Earned Annual Excellence Award in 2010 for maintaining high quality performance in all aspects of customer services
• Was awarded the best CSR of Central II ( region) on achieving Mobile Number Portability (MNP) target for six consecutive months

Education

Master's degree, Msc Mass Communication
  • at National University of modern Languages
  • February 2013

Specialties & Skills

Customer Service
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Public Relations
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Training
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Media
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Sales
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Customer Acquisition
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Microsoft office
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writing and communication skills
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customer Relationship Management
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Public Speaking
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Languages

English
Expert
Urdu
Native Speaker
Punjabi
Expert
French
Beginner

Training and Certifications

Business English Program (Certificate)
Date Attended:
March 2008
Valid Until:
January 9999
Knowledge Base System KBS (Training)
Training Institute:
Zong CMPak Ltd
Date Attended:
March 2009
Duration:
72 hours
CRM (Training)
Training Institute:
Zong CMPak Ltd
Date Attended:
February 2009
Duration:
127 hours
Business Managament Program (Certificate)
Date Attended:
April 2015
Valid Until:
January 9999
workflow and up-selling Technique (Training)
Training Institute:
Zong CMPak Ltd
Date Attended:
March 2009
Duration:
72 hours

Hobbies

  • Reading, Writing and speaking
    • Won “Best Delegation” and “Best Diplomatic” Honorary mention awards for participation in various national and international seminars, and United Nations competitions on behalf of the • University • Developed an 8 minutes documentary on Renewable Energy Sources titled: “Ray of Hope” accessible through http://www.4shared.com/video/GZYFkh56/Irsa_Tahira_.html